Experienced Customer Support Crewmember - Inbound/Outbound Customer Interactions and Exceptional Service Delivery

Join the blithequark Team: Deliver Exceptional Customer Experiences and Grow Your Career

At blithequark, we're dedicated to providing top-notch customer experiences and building a community of passionate individuals who share our values. As a Customer Support Crewmember, you'll be an integral part of our Customer Support Center (CSC), working closely with our customers to resolve their inquiries, requests, and needs. If you're passionate about delivering exceptional service, working in a dynamic environment, and growing your career, we want to hear from you!

About blithequark and the Industry

blithequark operates in the travel industry, providing innovative solutions and exceptional customer experiences to our passengers. Our company is built on a foundation of core values that prioritize safety, simplicity, and customer satisfaction. We're committed to fostering a culture of continuous learning, growth, and teamwork, and we're looking for talented individuals who share our vision.

Job Summary

As a Customer Support Crewmember at blithequark, you'll be responsible for supporting inbound and outbound customer interactions through various channels, including phone, chat, SMS text, and email. You'll work in a fast-paced environment, resolving customer inquiries, requests, and needs while maintaining high standards of service, sales, and operational support. Upon successful completion of training, you'll have the opportunity to work from home and enjoy a flexible work schedule.

Key Responsibilities

• Support continuous calls and digital support channels, including chat, SMS text, email, and more, into the CSC
• Provide exceptional service to every customer, every time, through effective problem-solving and consistent standards of service, sales, and operational support
• Perform assigned activities related to booking, modifying, and supporting customer reservations
• Sell flights and ancillary products and services to customers
• Maintain KPI performance standards as defined by the CSC
• Collaborate with colleagues to achieve team goals and objectives
• Stay up-to-date with company policies, procedures, and systems

Requirements

Essential Qualifications

• Successful completion of new hire training
• Provide a safe and professional office-work environment, free from background noise and distraction
• Able to pass a ten (10) year background check
• Potential need to work flexible hours and be available to respond on short notice
• Legally eligible to work in the country in which the position is located
• Provide a high-speed internet connection to meet work from home requirements
• Flexible and able to work at any time, including nights, weekends, and holidays

Education and Experience Requirements

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of customer service or sales experience
• Previous sales and call center experience is preferred

Competencies

Technical Competencies

• Technically proficient in working with CSC systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS
• Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
• Ability to navigate through complex processes while interacting with a customer
• Ability to navigate through concurrent digital interactions with more than one customer at a time

Functional Competencies

• Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment
• Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
• Ability to navigate through complex processes while interacting with a customer
• Ability to navigate through concurrent digital interactions with more than one customer at a time
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer

Behavioral Competencies

• Organizational fit with blithequark's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service
• Excellent verbal (telephone) and written communication skills, including grammar
• Strong customer service skills
• Regular attendance and punctuality
• Ability to remain calm and courteous under pressure and navigate tense situations

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Support Crewmember, you'll have access to:

• Comprehensive training programs to help you succeed in your role
• Ongoing coaching and feedback to help you improve your skills
• Career advancement opportunities within the company
• Competitive compensation and benefits package

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on a foundation of core values that prioritize:

• Safety First: We prioritize the safety and well-being of our customers and employees
• Keep it Simple: We strive to simplify processes and procedures to improve efficiency and effectiveness
• Do the Right Thing: We make decisions that align with our values and principles
• One Crew: We work together as a team to achieve common goals

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package that includes:

• Competitive salary and bonuses
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible work arrangements, including work-from-home options

Conclusion

If you're passionate about delivering exceptional customer experiences, working in a dynamic environment, and growing your career, we want to hear from you! As a Customer Support Crewmember at blithequark, you'll have the opportunity to make a meaningful impact on our customers' lives while developing your skills and advancing your career. Apply now to join our team and start your journey with blithequark!