Experienced Full-Time Customer Service Representative III - Healthcare Technology Support Role with blithequark

Join the blithequark Team as a Customer Service Representative III

blithequark is seeking a highly skilled and tech-savvy Customer Service Representative III to join our team, supporting a leading Healthcare technology organization. As a Customer Service Representative III, you will play a critical role in providing exceptional support to patients and customers, ensuring seamless scheduling and delivery of heart scan services at home. This is a unique opportunity to work with a renowned Healthcare technology company, leveraging your expertise to drive customer satisfaction and process improvements.

About blithequark and the Healthcare Technology Industry

blithequark is a dynamic and innovative company that values its relationships with consultants and clients alike. We operate with a consultant-centric approach, aligning roles with skills, aspirations, and interests. Our clients span various industries, including Healthcare technology, where we provide critical support and staffing solutions. The Healthcare technology sector is rapidly evolving, and blithequark is at the forefront, enabling organizations to deliver cutting-edge services and improve patient outcomes.

Job Summary

As a Customer Service Representative III at blithequark, you will be responsible for providing a variety of critical support tasks, including answering questions, providing insights, instructions, and assistance for patient scheduling for heart scans at home. You will work in a fast-paced, remote call center environment, handling a large volume of inbound and outbound calls, and utilizing the Caption platform to schedule appointments, modify/cancel existing appointments, and resolve customer complaints.

Key Responsibilities

• Handle a large volume of inbound and outbound calls in a timely manner, providing exceptional customer service and support.
• Follow communication scripts and use knowledge of blithequark's products and services to go off-script when necessary, ensuring that customer needs are met.
• Identify patient needs, learn and utilize the Caption platform for scheduling appointments, schedule new appointments, modify/cancel existing appointments, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups, and ensure that all questions, cancellations, and confirmations are handled appropriately.
• Recommend improvements for systems and processes to boost organizational efficiency and leverage data and insights gathered by the call center to influence process improvements.
• Memorize scripts for Caption Care services and refer to them during calls, ensuring that all customer interactions are consistent and accurate.
• Build positive relationships by going above and beyond with customer service, ensuring that all customer interactions are exceptional and memorable.
• Meet daily qualitative and quantitative targets for call volume and achieve all objectives for service, productivity, and quality.
• Create and maintain a record of daily problems and remedial actions taken, using the call-center database.
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Essential Qualifications

• High school degree or equivalent required.
• 3-5 years' experience working in a call center or customer support role, with a proven track record of providing exceptional customer service.
• Strong active listening and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders.
• Proficiency in problem-solving, with expertise in conflict resolution and the ability to multitask and manage time effectively.
• Proficient with Microsoft 365 or similar software, with experience working in a call center environment.

Preferred Qualifications

• Experience working in the Healthcare technology industry, with knowledge of medical terminology and procedures.
• Familiarity with Caption platform or similar software, with experience scheduling appointments and managing customer interactions.
• Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive process improvements.

Work Environment and Culture

blithequark values its relationships with consultants and clients alike, operating with a consultant-centric approach. We offer a dynamic and supportive work environment, with opportunities for career growth and development. As a remote employee, you will have the flexibility to work from anywhere in the Continental US, with a preferred EST schedule. Our company culture is built on the principles of innovation, teamwork, and customer satisfaction, and we are committed to providing exceptional support to our consultants and clients.

Compensation and Benefits

blithequark offers a competitive salary range of $22.00 - $23.00 per hour, with opportunities for bonuses and professional growth. As a contract employee, you will have access to a comprehensive benefits package, including:

• Opportunities for career growth and development.
• Flexible work arrangements, including remote work options.
• Competitive salary and benefits package.
• Dynamic and supportive work environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing exceptional support to our consultants and clients. We offer opportunities for career growth and development, including:

• Professional training and development programs.
• Mentorship and coaching opportunities.
• Access to industry-leading tools and technologies.
• Opportunities for advancement and promotion.

Schedule and Hours

The schedule for this role is Monday to Friday, 8:00 PM through 4:30 AM, covering half of the 2nd shift and half of the 3rd shift. Training is provided on the first shift.

Conclusion

If you are a motivated and customer-focused individual with experience working in a call center or customer support role, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative III, you will play a critical role in providing exceptional support to patients and customers, driving customer satisfaction and process improvements. Join our team today and take the first step towards a rewarding and challenging career with blithequark.

Apply now and become a part of the blithequark team!