Experienced Full-Time Customer Service Representative – Remote in Texas – Delivering Exceptional Pet Parent Experiences with blithequark

Join the blithequark Team: Revolutionizing Pet Care with Exceptional Customer Experiences

Are you a people person with a passion for delivering outstanding customer service? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! blithequark, one of the fastest-growing e-commerce retailers in the pet industry, is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

As a Customer Service Representative at blithequark, you will have the opportunity to work from home in Texas and be part of a dynamic team that is revolutionizing the pet industry. You will engage directly with customers, think critically, and have a passion for genuinely helping others. If you have a love for pets, that's an added bonus! Our ideal candidate is someone who can provide exceptional customer experiences, is proactive, and has excellent communication skills.

What You'll Do

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you will need:

• 2 years of customer service experience
• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure you can perform your job duties effectively, you will need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• You will need to provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why blithequark Customer Service?

At blithequark, we believe that our Customer Service Representatives are the key to delivering exceptional customer experiences. That's why we offer:

• YOU BELONG: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, blithequark Team Members are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join blithequark Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Team Members who are making an impact each day.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our Team Members. We offer:

• Ongoing training and development programs to help you improve your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• A culture of feedback and continuous improvement
• Resources and support to help you achieve your career goals

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We offer:

• A flexible and remote work arrangement that allows you to work from home
• A culture of collaboration and teamwork
• A dynamic and fast-paced work environment that is always challenging and engaging
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A starting wage of $15.50/hour
• Medical and dental insurance
• 401k plan
• Opportunities for overtime and shift schedule flexibility

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates.

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