Experienced Full Stack Customer Support Specialist - Social Media Management and Customer Service for Global Entertainment Leader

Join the Magic at blithequark: Delivering Exceptional Customer Experiences as a Social Media Customer Support Specialist

blithequark, a global leader in entertainment, is revolutionizing the way families and audiences experience joy and magic through its diverse array of media and entertainment offerings. With a rich history spanning decades, blithequark continues to innovate and create captivating experiences that touch hearts and minds. As a Social Media Customer Support Specialist at blithequark, you will be part of a dynamic team dedicated to providing exceptional customer service across various social media platforms, all from the comfort of your home.

About blithequark and Our Industry

blithequark operates at the forefront of the entertainment industry, leveraging cutting-edge technology and creative storytelling to bring magic to audiences worldwide. Our commitment to innovation and customer satisfaction drives us to continually improve and expand our services, creating new opportunities for talented professionals like you to join our team.

Job Summary

As a Social Media Customer Support Specialist at blithequark, you will play a critical role in delivering exceptional customer experiences across social media platforms. This is a unique opportunity to work remotely and be part of a team that values creativity, innovation, and the magic of storytelling. If you have a passion for customer service, social media management, and the entertainment industry, we encourage you to apply for this exciting role.

Key Responsibilities

• Social Media Monitoring and Response: Monitor and respond to customer inquiries and comments on blithequark social media channels, including Facebook, Twitter, Instagram, and more, ensuring timely and effective communication.
• Issue Resolution: Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and providing solutions that meet or exceed customer expectations.
• Collaboration and Escalation: Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring that customers receive the support they need in a timely manner.
• Customer-Centric Attitude: Maintain a positive, empathetic, and professional attitude toward customers at all times, providing a welcoming and supportive experience.
• Insight Generation: Generate insights from customer interactions to provide feedback and improve services, helping to shape the future of blithequark's customer experience.

Essential and Preferred Qualifications

Required Skills and Qualifications

• Excellent Written Communication: Excellent written communication skills with a strong command of English (additional languages a plus).
• Customer Service Experience: Proven experience in customer service or social media management, with a track record of delivering exceptional customer experiences.
• Multitasking and Prioritization: Ability to multitask and prioritize in a fast-paced environment, ensuring that multiple customer inquiries are addressed in a timely and effective manner.
• Social Media Proficiency: Familiarity with social media platforms and their respective functionalities, including Facebook, Twitter, Instagram, and more.
• Problem-Solving Skills: Problem-solving skills and the ability to think critically under pressure, ensuring that customer issues are resolved efficiently and effectively.

Preferred Experience

• Previous Customer Support Experience: Previous experience in customer support or related fields is preferred, with a focus on social media management and customer service.

Working Hours and Flexibility

As a remote worker, you will be required to maintain a flexible schedule, including evenings, weekends, and holidays as needed. This will ensure that you are available to support blithequark's customers across different time zones and during peak periods.

Knowledge, Skills, and Abilities

• Social Media Proficiency: Proficiency in using social media platforms for business purposes, including Facebook, Twitter, Instagram, and more.
• CRM Systems: Understanding of customer relationship management (CRM) systems is advantageous, with experience in using CRM software to manage customer interactions.
• Passion for blithequark: A passion for blithequark and its products, with a desire to contribute to the company's mission and values.

Benefits and Perks

At blithequark, we offer a competitive compensation package, including:

• Remote Work Opportunity: The flexibility to work from home and balance your work-life commitments.
• Exclusive Disney Perks and Discounts: Access to exclusive blithequark perks and discounts, allowing you to enjoy the magic of blithequark's entertainment offerings.
• Career Growth Opportunities: Opportunities for career growth and professional development, with a focus on innovation, creativity, and customer satisfaction.

Why Join blithequark?

By joining blithequark, you will become part of a global brand that inspires and entertains millions. You will have the opportunity to work with a talented team of professionals who share a passion for customer service, social media management, and the entertainment industry. At blithequark, we value creativity, innovation, and the magic of storytelling, and we are committed to delivering exceptional customer experiences that exceed expectations.

How to Apply

If you are a motivated and customer-focused professional with a passion for social media management and customer service, we encourage you to apply for this exciting role at blithequark. Please submit your resume and cover letter outlining your qualifications via our careers website.

Apply Now and join the magic at blithequark!