Experienced Full Stack Customer Service Representative – Remote Work Opportunity with Bilingual French/English Support at Blithequark

About Blithequark and Our Culture

Blithequark is a forward-thinking global organization that prioritizes a people-first, inclusive culture and a genuine sense of belonging. We believe in nurturing our employees and providing them with opportunities for growth and development. Our company has been recognized with numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We are committed to creating a work environment that is diverse, equitable, and inclusive, and we encourage all qualified applicants to apply.

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team on a remote basis. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients via inbound/outbound calls and/or through the internet. This is a bilingual role, requiring fluency in both French and English. If you are passionate about delivering outstanding customer experiences and are looking for a new career opportunity, we encourage you to apply.

What You Will Do in This Role

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Your Qualifications

To be successful in this role, you will need:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

Career Growth and Personal Development

At Blithequark, we believe in investing in our employees and providing them with opportunities for growth and development. We offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. Our programs include:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

What We Offer

At Blithequark, we are committed to creating a work environment that is engaging, challenging, and rewarding. We offer:

• A flexible work-from-home arrangement that allows you to work from the comfort of your own home
• A dynamic and supportive team environment that encourages collaboration and innovation
• Opportunities for career growth and advancement
• A comprehensive benefits package that includes medical, dental, and vision insurance, as well as a registered retirement savings plan
• A culture that values diversity, equity, and inclusion

Why Join Blithequark?

At Blithequark, we are passionate about delivering exceptional customer experiences and creating a work environment that is engaging, challenging, and rewarding. We believe in investing in our employees and providing them with opportunities for growth and development. If you are looking for a new career opportunity that will challenge and engage you, we encourage you to apply.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Diversity and Inclusion

Blithequark is an equal opportunity employer and complies with all fair employment practices laws. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and respectful of all employees.

Location and Language Requirements

This position is located in Russell, ON, Canada, and requires fluency in both French and English.

Time Type

This is a full-time position.

We look forward to hearing from you and exploring how you can join our team at Blithequark!