Experienced Customer Service Representative - Work From Home in Nevada at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. Our commitment is to deliver enhanced, human-centric healthcare solutions that cater to the evolving needs of our world. With a culture that empowers every individual to play a pivotal role in our mission, we're on the lookout for dedicated professionals who share our passion for making healthcare more personal, convenient, and affordable.

About the Role: Customer Service Representative

As a Customer Service Representative at blithequark, you'll be the frontline ambassador of our healthcare services, directly influencing patient outcomes through your interactions. Your role is multifaceted, focusing on communicating the benefits of generic medications or appropriate therapies to patients, thereby ensuring overall savings for them and our clients. You'll work closely with our Specialty Projects Team to achieve generic conversions or therapy changes on targeted medications, all while maintaining a patient-centric approach.

Key Responsibilities:

• Interact with patients to influence generic utilization and therapy changes, providing education and resolving queries in a professional and empathetic manner.
• Conduct adherence outreach efforts to ensure patients remain on their prescribed medications, enhancing their adherence and compliance to therapies.
• Handle incoming and outgoing calls to patients, clients, and other stakeholders, proactively gathering necessary information while providing top-notch customer service.
• Utilize your knowledge of insurance, healthcare, and reimbursement requirements to dispense information, process new referrals, and identify potential issues for escalation to pharmacists.
• Maintain a high level of productivity and efficiency while working independently as part of a larger team, adhering to blithequark's high-energy culture and customer service standards.

Essential Qualifications:

• A minimum of 1 year of customer service experience, preferably in a healthcare or insurance setting, with a proven track record of handling customer queries over the phone.
• At least 6 months of experience working in high-volume customer service environments using Windows, Microsoft, or similar applications.
• Residency in Nevada is mandatory.
• A verifiable High School Diploma, GED, or equivalent is required.

Preferred Qualifications and Skills:

While the above qualifications are essential, candidates with additional skills or experience in healthcare, insurance billing, or customer service software will be highly regarded. Proficiency in Microsoft Office and the ability to learn proprietary systems quickly are significant advantages. Moreover, excellent communication skills, both written and verbal, along with a patient-centric approach, are crucial for success in this role.

Career Growth and Learning Benefits:

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to comprehensive training programs designed to enhance your skills and knowledge in customer service, healthcare, and our proprietary systems. Our culture fosters continuous learning and professional development, providing a clear pathway for career advancement within the organization.

Work Environment and Company Culture:

We offer the flexibility of working from home, provided you meet our standards for a secure, distraction-free workspace and reliable internet connectivity. Our team operates on a Monday-to-Friday schedule, with weekends off, and we offer flexible scheduling options to accommodate work-life balance. Our culture is built on our "Heart At Work Behaviors," which emphasize empathy, innovation, and a commitment to delivering exceptional service.

Compensation, Perks, and Benefits:

The typical pay range for this role is between $17.00 and $28.45 per hour, depending on experience, education, and other relevant factors. In addition to your base compensation, you're eligible for a bonus, commission, or short-term incentive programs. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and various well-being programs. You'll also enjoy Paid Time Off (PTO), paid holidays, and a range of discount programs with our partners.

Why Join blithequark?

By joining our team, you'll be part of a dynamic organization that's revolutionizing healthcare through innovative solutions and a patient-centric approach. You'll have the opportunity to make a meaningful difference in the lives of our patients and contribute to a culture that values empathy, integrity, and collaboration. With our comprehensive training, career development opportunities, and flexible work arrangements, you'll be empowered to succeed and grow within our organization.

If you're passionate about delivering exceptional customer service, are driven by a desire to make a positive impact on healthcare, and are looking for a flexible and rewarding career opportunity, we encourage you to apply for this Customer Service Representative role at blithequark. Join us in our mission to bring heart to every moment of your health.

Our application process is straightforward, consisting of two simple steps: applying online and completing our Virtual Job Tryout to expedite your application. We anticipate the application window for this role to close on 06/28/2024, so we recommend applying early to secure your spot.

Take the first step towards a fulfilling career with blithequark. Apply today and be part of transforming healthcare through compassionate customer service.