Bilingual Customer Service Representative - Remote Opportunity with blithequark

Join a Global Organization that Champions People-First Culture and Career Growth

Are you seeking a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? blithequark is a company that earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. As a remote Customer Service Representative at blithequark, you'll be part of an organically diverse team from 70+ countries, united as "game-changers" who help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

About the Role

As a Customer Service Representative working from home, you will be the primary point of contact for customers, providing support and resolving routine problems and questions regarding client products and/or services. This role requires a strong passion for delivering expert customer experiences and a willingness to learn new technologies.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (French and English)
• Help customers resolve basic technical issues related to client products and/or services, such as smartphones, tablets, computers, and wearables
• Track, document, and retrieve information in databases to ensure accurate customer information and issue resolution
• Maintain broad knowledge of client products and/or services to offer relevant solutions and additional products/services
• Deliver expert customer experiences with a smile, ensuring high customer satisfaction and loyalty

Essential Qualifications

• Fluency in both French and English (speaking, reading, and writing)
• 1+ year of customer service experience in a call center or related environment
• High school diploma or equivalent (GED)
• A quiet, distraction-free environment to work from home
• Proficiency in fast-paced multi-tasking and ability to work in a dynamic environment
• Eagerness to learn new technologies and stay up-to-date with industry trends
• Strong computer navigation skills and PC knowledge, with a desktop or laptop to complete PC and internet testing
• High-Speed internet (no wireless/hotspots or satellite) and a smartphone

Preferred Qualifications

• Familiarity with iOS and/or MacOS, or comparable technology
• Previous experience in a similar customer service role, preferably in a remote setting
• Knowledge of customer service software and tools, such as CRM systems

What We Offer

At blithequark, we significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative, you'll benefit from:

• Paid training and performance-based incentives to support your growth and success
• Lucrative employee referral bonus opportunities to help you refer top talent
• Comprehensive benefits package, including Registered Retirement Savings Plan, paid PTO and holidays, medical, dental, and vision insurance, and Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to promote a healthy lifestyle
• Mentorship programs that support your rewarding career journey and personal development
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations and recognition for outstanding performance and contributions to the team

Career Growth and Personal Development

blithequark is committed to helping you grow and develop in your career. With a range of FREE Learning and Leadership Development programs, you'll have the opportunity to enhance your skills and knowledge, and advance in your career. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal talent development.

Company Culture

Our company culture is built on the principles of inclusivity, diversity, and people-first approach. We strive to create a work environment that is welcoming, supportive, and empowering for all employees. As a remote Customer Service Representative, you'll be part of a global team that values collaboration, innovation, and customer satisfaction.

Why Join blithequark?

If you're looking for a career change that offers a people-first culture, career growth opportunities, and a chance to make a meaningful impact, then blithequark is the right place for you. With a global presence and a commitment to innovation, we'll provide you with the training, technologies, and continuing support you need to succeed. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

Reimagine the best version of you! Join blithequark and be part of a team that is passionate about delivering exceptional customer experiences and making a difference in the world.