Experienced Customer Service Representative - Remote Opportunity in Maine at blithequark

Join the blithequark Team: Revolutionizing Customer Service in the Pet Industry

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark is looking for a motivated and experienced Customer Service Representative to join our award-winning team!

At blithequark, we're not just about selling pet supplies; we're about making a difference in the lives of our customers and their furry friends. As one of the fastest-growing e-commerce retailers in the industry, we're committed to providing top-notch customer service that sets us apart from the competition. If you're looking for a role that allows you to grow, learn, and make a real impact, you've come to the right place!

About the Role

As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers who contact us for a variety of reasons. Whether it's helping them find the perfect pet supplies, resolving issues, or simply providing guidance, you'll be the one making a positive impact on their day.

Key Responsibilities

• Engage directly with customers via phone, email, or chat to resolve their queries and concerns in a timely and professional manner.
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution.
• Operate with empathy, patience, and kindness, utilizing active listening skills to understand customer needs and provide personalized support.
• Collaborate with teammates, managers, and other stakeholders across the organization using virtual collaboration tools to contribute to a customer-centric culture.
• Demonstrate a willingness to learn and grow, embracing feedback and using it as an opportunity to improve and develop your skills.

Essential Qualifications

• 2+ years of customer service experience, preferably in a fast-paced, dynamic environment.
• Excellent communication skills (written, verbal, and listening) - demonstrated through a written assessment.
• Fluency in both Canadian French (Quebecois) and English.
• Ability to multi-task, navigating multiple systems and tools while maintaining a conversation with customers.
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet.
• Adaptability and flexibility to shift schedules and work overtime as needed.
• Proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Ability to pass a background check.

Technical Requirements

• A dedicated workspace with a reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
• A work area that is free from distractions, including background noise that may impact the customer experience.
• A webcam-enabled device for virtual collaboration and communication.
• A cell phone or tablet for two-factor authentication through Okta Verify.
• blithequark will provide the necessary equipment, including a computer, monitor, keyboard, mouse, headset, and webcam.

Why blithequark?

At blithequark, we're not just about providing a job; we're about creating a community of like-minded individuals who share our passion for customer service and making a difference. Here's what you can expect when you join our team:

• YOU BELONG: We're a diverse and inclusive organization that values individuality and promotes a culture of belonging.
• YOU CAN GROW: We invest in our employees' growth and development, providing ongoing training and opportunities to advance your career.
• YOU CAN MAKE A DIFFERENCE: We're a company that's making a real impact in the pet industry, and we're looking for individuals who share our passion for delivering exceptional customer experiences.
• YOU WILL GET SUPPORT: We're committed to providing the resources and support you need to succeed in your role.
• YOU WILL GET REWARDED: We offer competitive wages, comprehensive benefits, and a range of perks that recognize your hard work and dedication.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that includes:

• Competitive wages ($15.50/hour starting wage).
• Medical and dental insurance.
• 401(k) plan.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.
• Opportunities for career growth and advancement.

Our Culture

At blithequark, we're proud of our culture and the values that drive us. We're a company that's passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun. If you're looking for a company that shares your values and is dedicated to making a difference, we encourage you to apply!

Equal Opportunities

blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and perspectives.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your qualifications further.

Don't miss out on this opportunity to join our team and make a real difference in the lives of our customers. Apply today and take the first step towards a rewarding and challenging career at blithequark!