Experienced Customer Service Representative - Remote Opportunity at blithequark

Join the blithequark Family and Unlock a World of Possibilities

Are you ready to embark on a new journey and discover a world of opportunities that will challenge you, inspire you, and help you grow both personally and professionally? At blithequark, we're committed to fostering a culture of excellence, inclusivity, and innovation, where our employees can thrive and reach their full potential.

As a Customer Service Representative at blithequark, you'll be an integral part of our Payment and Digital Processing team within the blithequark Credit Union. This is a unique opportunity to work in a dynamic and fast-paced environment, where you'll be responsible for handling a wide range of customer service tasks, resolving complex issues, and providing exceptional support to our members.

Why You'll Love This Role

This position offers a chance to develop your skills, expertise, and knowledge in a collaborative and supportive environment. You'll have the opportunity to work on a variety of tasks, including:

• Completing daily access and adjusting features
• Coordinating return items with members, merchants, and financial institutions
• Assisting with fraud resolution, partial payments, and related accounting standard adjustments
• Processing contract bills, multi-account and partial deposits, credit card bills, and other exceptions
• Reviewing, analyzing, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled items
• Logging, researching, and making necessary General Ledger (GL) and account changes or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and departmental closing
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with merchants to process budget transfers

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A High School Diploma or GED
• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Excellent customer service skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision
• Strong communication and interpersonal skills

Preferred Qualifications and Skills

While not required, the following qualifications and skills are highly preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and wire processing experience

What You'll Gain

At blithequark, we offer a comprehensive benefits package and a range of perks that will enhance your work-life balance and overall well-being. Some of the benefits include:

• Travel benefits: Enjoy discounted rates on flights, hotels, and car rentals
• Health benefits: Access to medical, dental, vision, and prescription coverage
• Wellness programs: Take advantage of our wellness initiatives and resources to maintain a healthy lifestyle
• 401(k) program: Participate in our 401(k) program and take advantage of company matching contributions
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on various products and services

blithequark Culture and Values

At blithequark, we're committed to creating an inclusive and diverse work environment that values and respects all employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, and to fostering a culture of inclusion and belonging.

We believe in conducting our business in a responsible and ethical manner, and we're committed to complying with all relevant laws and regulations. Our employees are expected to adhere to our code of conduct and to uphold the highest standards of integrity and professionalism.

Compensation and Benefits

The hourly pay rate for this position is between $22-$35 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as a 401(k) program and other perks.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this Customer Service Representative position at blithequark. Join our team and become part of a dynamic and inclusive organization that values innovation, excellence, and employee growth.

Apply Now!