Experienced Remote Customer Service Representative – Delivering Personalized Health Care Solutions with blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works with us, supporting them in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support this purpose, fostering an environment where everyone feels empowered by the role they play. We strive to make health care more personal, convenient, and affordable through our work. As a Member Service Representative at blithequark, you will be at the forefront of this mission, providing critical support to our members and providers.

Position Summary

We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team. As a successful candidate, you must live within 50 miles of Linthicum, MD. In this role, you will provide telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. Your goal will be to deliver an excellent experience to our callers every time, leveraging your strong customer skills to ensure success in this position.

Key Responsibilities

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilizing high-speed internet connectivity with secure service via an ethernet cable; note that the use of Wi-Fi is not permitted.
• Participating in comprehensive training provided by blithequark, which includes equipment and ongoing support to ensure your success.
• Adhering to the training schedule for the first six weeks, which is 8:30 AM - 5:00 PM EST, Monday through Friday, and subsequently following the production schedule of 8:30 AM - 5:00 PM EST, Monday through Friday.

Required Qualifications

To be considered for this role, you must meet the following requirements:

• Ability to commute to the office in Charleston, WV, when unable to work from home due to prolonged technical issues.
• Effective communication skills, both oral and written, to interact with members and providers.
• Capability to meet performance standards, attendance requirements, and call quality goals.
• Self-sufficiency and the ability to work from home, with a dedicated workspace that meets blithequark's requirements.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Experience working remotely in a call center setting, demonstrating your ability to work independently and manage your time effectively.
• Familiarity with Medicaid and Medicare, which would be a significant asset in providing informed support to our members and providers.

Education

A High School Diploma or Equivalent is required for this position.

Pay Range

The typical pay range for this role is $17.00 - $31.30 per hour. This range represents the base hourly rate or base annual full-time salary for all positions within this job grade. The actual base salary offer will depend on various factors, including experience, education, geography, and other relevant considerations.

Benefits and Compensation

Beyond your competitive compensation, you will enjoy a comprehensive range of benefits that reflect blithequark's commitment to caring for our colleagues and communities. These benefits include:

• A full range of medical, dental, and vision benefits to support your well-being and that of your family.
• Eligibility to enroll in blithequark's 401(k) retirement savings plan, helping you plan for your future.
• An Employee Stock Purchase Plan, offering you a unique opportunity to own part of blithequark.
• A fully-paid term life insurance plan, providing you with peace of mind.
• Short-term and long-term disability benefits, ensuring you are supported during challenging times.
• Numerous well-being programs, education assistance, and free development courses to foster your personal and professional growth.
• A discount at blithequark stores and participating partners, along with other perks that enhance your work-life balance.
• Paid Time Off (PTO) or vacation pay, and paid holidays throughout the calendar year, allowing you to rest and recharge.

Career Growth and Learning Benefits

At blithequark, we are committed to your growth and development. You will have access to a variety of learning opportunities, including training programs, workshops, and mentorship initiatives designed to enhance your skills and knowledge. Our goal is to support you in achieving your career aspirations, whether that involves advancing within your current role or exploring new opportunities across our organization.

Work Environment and Company Culture

Our work environment is built on the principles of inclusivity, respect, and empathy. We believe in creating a workplace where everyone feels valued, supported, and empowered to contribute their best. Our company culture is dynamic, innovative, and patient-centered, with a strong focus on delivering exceptional health care solutions. By joining blithequark, you become part of a team that is dedicated to making a positive impact on the lives of our members and the communities we serve.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for the Remote Customer Service Representative position at blithequark. This role offers a unique opportunity to make a difference in the lives of our members and providers, while also growing your career within a supportive and innovative environment. Apply now to join our team and become part of our mission to bring heart to every moment of health care.