Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences with blithequark's Innovative Technology and Communications Solutions

Introduction to blithequark

At blithequark, we are one of the world's leading providers of technology and communications services, transforming the way people connect around the globe. As a human network that reaches across the world, we work behind the scenes to anticipate, lead, and listen, believing that listening is where learning begins. Whether in crisis or celebration, we come together to lift up our communities and strive to make an impact, moving the world forward. If you're fueled by purpose and powered by persistence, explore a career with us at blithequark, where you'll discover the rigor it takes to make a difference and the fulfillment that comes with living a life of purpose and passion.

About the Role

As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills, and excitement for technology, to support America's fastest and most reliable network. Our customers rely on us, and when they have questions or issues, you'll be there to provide thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers. You will be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations, and you take real ownership of customer concerns, driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Proven track record of meeting sales goals and building strong customer relationships.
• Experience working in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development opportunities, as well as the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We believe in promoting from within, and we're dedicated to helping you achieve your career goals.

Work Environment and Company Culture

At blithequark, we're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including great pay and benefits, as well as opportunities for career advancement and professional growth. You'll also enjoy a range of perks and benefits, including flexible working arrangements, ongoing training and development opportunities, and a dynamic, supportive work environment.

Conclusion

If you're looking for a challenging and rewarding role where you can make a real difference, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Sales and Service Representative, you'll be part of a talented team of professionals who are passionate about delivering exceptional customer experiences. Don't miss out on this chance to join a leading provider of technology and communications services and take your career to the next level. Apply now to become a part of the blithequark team and start making a difference in the lives of our customers.