Experienced Customer Service Representative for High-Quality Patient Care and Support - Work from Home Opportunity in Nevada at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle is at the core of everything we do, from delivering enhanced, human-centric health care services to fostering a culture that values empathy, innovation, and personal connection. Our mission is to make health care more personal, convenient, and affordable for all, and we are committed to achieving this through our unwavering dedication to our patients and our communities.

About the Role

We are seeking an experienced and compassionate Customer Service Representative to join our team at blithequark. As a key member of our patient support team, you will play a vital role in influencing generic utilization, therapy changes, and providing education to patients. Your primary focus will be on communicating the benefits of generics or other appropriate therapies to patients, with the goal of providing overall savings and improving health outcomes. You will work closely with our Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications, ensuring that patients receive the best possible care.

Key Responsibilities

• Communicate effectively with patients to influence generic utilization and therapy changes
• Provide education and support to patients on their medications and therapies
• Conduct adherence outreach efforts to ensure patients are staying on their medications and remaining adherent and compliant
• Handle incoming and outgoing phone calls to patients, clients, and other customers in a professional and empathetic manner
• Proactively gain patient and order information to resolve issues efficiently
• Work closely with the Specialty Projects Team to achieve project goals and objectives
• Maintain a working knowledge of insurance, health care, and reimbursement-related requirements for dispensing and processing new referrals
• Provide customer education and routine assessment and problem identification, escalating issues to a pharmacist as needed

Essential Qualifications

To be successful in this role, you will need:

• 1+ years of customer service experience handling and resolving customer needs over the phone
• 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application
• Must reside in the state of Nevada
• Verifiable High School Diploma, GED, or equivalent required

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a health care or pharmacy setting
• Knowledge of insurance and reimbursement-related requirements
• Experience with customer relationship management (CRM) software or similar technology

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Empathy and a patient-centric approach to customer service
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to ensure your success in the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for advancement and career progression within the company
• Access to free development courses and education assistance programs

Work Environment and Company Culture

Our pharmacy has a high-energy culture that is passionate about providing excellent customer service with empathy. We believe in resolving patients' questions on the first call and are committed to making a positive impact on the lives of our patients and our communities. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team that values collaboration, innovation, and teamwork.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A pay range of $17.00 - $28.45 per hour
• Eligibility for a blithequark bonus, commission, or short-term incentive program
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement savings plan and Employee Stock Purchase Plan
• Free development courses and education assistance programs
• A CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Conclusion

If you are a compassionate and driven individual who is passionate about delivering high-quality patient care and support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in making a positive impact on the lives of our patients and our communities. Don't miss out on this chance to join our dynamic and supportive team and take your career to the next level. Apply today and start your journey with blithequark!