Experienced Senior Program Manager - Customer Success Leadership: Driving Healthcare Technology Innovation and Excellence at Blithequark

Join the Future of Healthcare Technology at Blithequark

Blithequark is a pioneering force in the healthcare technology sector, revolutionizing the way healthcare organizations operate and deliver care. We are seeking an exceptional Senior Program Manager, also known as a Senior Customer Success Manager, to lead our customer success initiatives and drive business growth. As a strategic partner to our enterprise healthcare clients, you will play a crucial role in ensuring they achieve meaningful outcomes through our innovative platform.

About Blithequark

At Blithequark, we are passionate about harnessing the power of technology to transform the healthcare industry. Our cutting-edge platform empowers healthcare organizations to make data-driven decisions, improve patient outcomes, and streamline operations. With a strong commitment to customer success, we are dedicated to building long-term relationships with our clients and helping them achieve their goals.

What to Expect: Key Responsibilities

As a Senior Program Manager - Customer Success at Blithequark, you will be responsible for:

• Serving as a strategic customer success manager for assigned enterprise healthcare clients, including pharmaceutical and insurance companies
• Helping clients evaluate qualitative and quantitative data to drive business improvement using our platform
• Managing stakeholder relationships and conducting meetings to ensure clients achieve meaningful outcomes
• Collaborating with other teams to enhance the customer experience and mitigate risks
• Identifying opportunities for upsells and expansion in collaboration with the Revenue Team

Requirements: Essential Qualifications

To succeed in this role, you will need:

• A Bachelor's degree in Business, Healthcare, Informatics, or related fields
• At least 5 years of experience in a B2B client-facing role, such as Account Manager or Customer Success Manager
• Strong interpersonal skills across all levels of an organization
• Proven experience leading large, cross-functional projects
• Experience with web applications and adaptability to new technologies in a fast-paced environment

How to Stand Out: Preferred Qualifications

While not required, the following qualifications will make you a highly competitive candidate:

• At least 5 years of SaaS experience
• At least 5 years of experience in the healthcare industry, including pharmaceutical, provider, or health insurance/payer
• Strong skills in data synthesis, including interpretation and analysis of qualitative and quantitative data

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Senior Program Manager - Customer Success, you will have:

• Opportunities for career advancement and professional development in a collaborative environment
• Access to comprehensive training and onboarding programs
• Regular feedback and coaching from experienced leaders
• The chance to work with a talented team of professionals who are passionate about healthcare technology

Work Environment and Company Culture

At Blithequark, we value flexibility, work-life balance, and employee well-being. As a remote employee, you will enjoy:

• Flexibility to work from home with occasional travel to Indianapolis for business needs
• A dynamic and supportive work environment that encourages collaboration and innovation
• A culture that prioritizes employee growth, feedback, and recognition

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Medical, vision, dental, life, and disability insurance
• Free health insurance options available
• Unlimited vacation time and generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel, and more
Competitive salary and bonus structure

Why Join Blithequark?

If you are a motivated and experienced customer success professional looking to make a meaningful impact in the healthcare technology sector, we encourage you to apply for this exciting opportunity. At Blithequark, you will have the chance to:

• Work with a pioneering company that is revolutionizing healthcare technology
• Lead customer success initiatives and drive business growth
• Collaborate with a talented team of professionals who share your passion for healthcare technology
• Enjoy a comprehensive benefits package and flexible work environment

Don't miss this opportunity to join our team and be part of the future of healthcare technology. Apply now to take the first step towards a rewarding and challenging career at Blithequark!