Experienced Customer Care Technician - Patient Records and Supply Chain Management

Join the Team at blithequark: Where Compassion Meets Innovation

blithequark is a leading healthcare organization dedicated to providing exceptional patient care and support. We are seeking a highly organized and detail-oriented Customer Care Technician to join our team at St. Marys Regional Hospital. As a Customer Care Technician, you will play a vital role in ensuring seamless operations by providing receptionist and clerical support, managing patient records, and coordinating supply chain activities.

About blithequark

At blithequark, we are passionate about delivering high-quality patient care and exceptional customer service. Our mission is to provide comprehensive healthcare services that address the physical, emotional, and spiritual needs of our patients. We value a culture of compassion, respect, and inclusivity, and we are committed to fostering a work environment that supports the well-being of our employees.

Job Summary

We are looking for a skilled Customer Care Technician to join our team. The successful candidate will be responsible for providing receptionist and clerical support, preparing and coordinating patient records, answering phones, and scheduling appointments. Additionally, you will be responsible for managing supply chain activities, including inventory management, supply replenishment, and documentation.

Key Responsibilities

• Provide receptionist and clerical support to patients, families, and healthcare teams
• Prepare, coordinate, and compile patient records, ensuring accuracy and confidentiality
• Answer phones, respond to inquiries, and schedule appointments
• Establish, inventory, and replenish adequate supply levels to support daily activities for nursing and ancillary departments
• Document all supply replenishment activities, including issues, credits, patient care equipment, and charges
• Process patient and supply charges for interfacing and day-close activities
• Monitor, rotate, remove, and document all outdated and overstocked supplies, checking for any damage to items
• Enter supply replenished par level forms, including par, Pyxis inventory, or exchange carts to support daily activities for nursing and ancillary departments
• Verify inventory and control levels for all nursing and ancillary departments
• Physically stock and pick needed supplies for delivery to nursing and ancillary departments

Essential Qualifications

Required Qualifications:

• High School Diploma or GED required
• Ability to effectively communicate, both orally and in writing
• Ability to operate computers and other office equipment, requiring the ability to move fingers and hands
• Ability to see and read computer monitors and documents
• Ability to remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling, and reaching

Preferred Qualifications:

• Previous experience in a healthcare setting or related field
• Basic knowledge of medical terminology and healthcare operations
• Experience with inventory management and supply chain activities

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Attention to detail and ability to maintain confidentiality
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills, including proficiency in Microsoft Office and electronic medical records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. We offer:

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Comprehensive training and development programs
• Flexible scheduling and work-life balance

Work Environment and Company Culture

Our work environment is designed to support the well-being of our employees. We offer:

• A culture of compassion, respect, and inclusivity
• A commitment to diversity, equity, and inclusion
• A comprehensive benefits package, including programs to foster a sustainable culture of wellness
• Opportunities for employee engagement and community involvement

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Hourly rate dependent upon experience
• Generous benefits package, including health, dental, and vision insurance
• Retirement savings plan and paid time off
• Opportunities for professional growth and development

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.