Experienced Full Stack Customer Service Representative - FNOL Specialist for blithequark's Innovative Subrogation Solutions Team - Remote Work Opportunity

About blithequark

blithequark is a pioneering company in the subrogation industry, trusted by leading companies to recover payments on damage claims, ensuring that the responsible party bears the cost of damages. Our mission is to provide exceptional customer service to both our clients and the parties involved in a claim, allowing our customers to focus on their priorities. We operate based on our Core Four principles: Process, Results, Culture, and Experience, which have been instrumental in our current and future success.

Our Culture and Values

At blithequark, we're passionate about creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in work-life balance and regularly organize company events to celebrate achievements and give back to the community through volunteer events. Our team thrives in an environment that encourages growth, learning, and camaraderie.

Job Summary

We're seeking a highly skilled and customer-focused First Notice of Loss (FNOL) Representative to join our team. As a Customer Service Representative, you will be responsible for providing quality inbound communication services, recording FNOL claims, and ensuring excellent customer experiences. This is a unique opportunity to work remotely and be part of a dynamic team that values innovation and customer satisfaction.

Key Responsibilities:

• Accept inbound calls from engineers, technicians, and field operators reporting FNOL and provide effective communication while accurately entering data into a customized database.
• Report underground damage to locate companies when applicable and provide outstanding service to customer representatives.
• Analyze photos and map the correct location, demonstrating excellent problem-solving skills.
• Participate in special projects and contribute to the continuous improvement of our processes.
• Maintain a high level of productivity, meeting talk time, not ready time, and service level standards.

Requirements and Qualifications

Essential Skills and Abilities:

• Ability to type a minimum of 55 wpm, error-free, and fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches.
• Advanced phone and verbal communication skills, active listening skills, and excellent written and reading skills.
• Must be able to analyze and interpret photos to determine damage and establish an appropriate work environment within your home for work purposes.
• 6 months to 1-year previous customer service call center experience required, with experience with Microsoft Teams a plus.
• High School Diploma or equivalent.

Preferred Qualifications:

• Previous experience in the subrogation industry or a related field.
• Certifications in customer service or a related field.

What We Offer

Compensation and Benefits:

blithequark offers a competitive compensation package, including:

• A tiered support bonus system with potential earnings of $105, $150, or $205 per pay period.
• An FNOL Incentive Program offering high-performers an opportunity to earn an additional $10 per day.
• Paid time off, accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year.
• $50/month towards your internet service cost.
• A matched 401k plan.
• Pre-employment drug screenings and criminal background checks are mandatory.

Work Environment and Culture:

At blithequark, we pride ourselves on creating a work environment that values:

• Flexibility and work-life balance through our remote work opportunity.
• A casual, comfortable atmosphere that encourages growth and learning.
• Regular company events and volunteer opportunities to give back to the community.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. We offer:

• Regular training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages innovation and creativity.

Why Join blithequark?

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we offer:

• A chance to be part of a pioneering company in the subrogation industry.
• A dynamic and supportive work environment that values innovation and customer satisfaction.
• A competitive compensation package and benefits.
• Opportunities for career growth and professional development.

As an Equal Opportunity Employer, we welcome applications from diverse candidates. Don't miss this chance to join our team and thrive in a remote work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.