Experienced Full-Time Customer Service Representative - Remote Opportunity with Comprehensive Benefits and Growth Potential at Blithequark

About Blithequark and Our Mission

Blithequark is a leading performance marketing agency dedicated to helping brands grow by acquiring their best customers. With over 13 years of experience in the industry, we have established ourselves as a trusted partner for businesses across various sectors, including mortgages, insurance, education, and consumer services. Our team is driven by a single mission: to deliver exceptional results for our clients through data-driven strategies and a customer-centric approach.

Why We Stand Out

At Blithequark, we think differently. We approach marketing from an economic perspective, focusing on unit economics and pay-for-performance models. Our extensive data repository enables us to make informed decisions, benchmark performance, and refine our lifetime value (LTV) models. This unique approach has contributed to our success, with a revenue of over $50M and profitability. We are backed by private equity firm Housatonic Partners and have offices in Oakland, CA, Albuquerque, NM, Austin, TX, and Shelton, CT.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Customer Service Representative. As a remote employee, you will be responsible for making and taking customer calls to qualify leads and build successful relationships with our clients' customers. If you take pride in delivering exceptional customer experiences and have a positive, professional attitude, we encourage you to apply.

Key Responsibilities

• Make and take customer phone calls to qualify leads and transfer them to sales representatives
• Successfully use scripts to guide conversations and ensure a smooth customer experience
• Record information on consumer conversations using our systems
• Work with different clients and campaigns to deliver exceptional results
• Provide quality customer experiences and build lasting relationships

Requirements and Qualifications

Essential Qualifications

• High school diploma or equivalent required
• Strong communication skills and ability to work in a fast-paced environment
• Experience working with computers and software applications
• A quiet workspace with minimal distractions
• Previous call center or customer service experience is a plus
• Military sensitivity is a plus
• Must live in Texas

Preferred Qualifications

• Previous experience in a performance marketing agency or similar industry
• Familiarity with customer relationship management (CRM) software
• Experience working with diverse clients and campaigns

Technical Requirements

Hardware Requirements

• Windows-based desktop or laptop PC (Windows 10)
• Minimum screen resolution: 1366x768 (separate monitor recommended for laptops)
• 4 GB RAM (minimum)
• Dual-core 2 GHz CPU processor speed (minimum)
• 20 GB free disk space (minimum)
• 2 available USB ports (minimum)
• USB headset: Logitech H390 or equivalent
• Standard mouse (no touchpads)
• Anti-virus software: Windows Defender or Microsoft Essentials

Internet Requirements

• Home DSL, cable, or fiber connection with wired Ethernet
• Consistent 5mb download/5mb upload speed (Google Speed Test)
• Latency less than 300 (check using https://clients.amazonworkspaces.com/Health.html)
• Modern smartphone required for two-factor authentication

What We Offer

Compensation and Benefits

• Starting salary: $15.00 per hour
• Flexible work schedule with shifts available between 7 am and 7 pm MST
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage
  • Flexible spending account (FSA)
  • Health Savings Account (HSA)
  • 401k
  • Short-term disability
  • Life insurance
  • Accident insurance
  • Critical illness insurance
• Paid Time Off

Career Growth and Learning Benefits

• Opportunities for professional growth and development
• Comprehensive training program to ensure success in the role
• Collaborative and dynamic work environment

Our Culture and Values

At Blithequark, we value a diverse, inclusive, and authentic workplace. Our company culture is built around six core values:

• TRUTH: We have confidence in our convictions and drive direction out of ambiguity.
• HUSTLE: We know what hard work looks like and aren't afraid to put in the extra mile.
• PRIDE: We take pride in delivering exceptional results for our clients.
• OWNERSHIP: We create urgency and take ownership of our work.
• DRIVEN TO IMPROVE: We are open to feedback and strive for continuous improvement.
• BEYOND SELF: We prioritize teamwork and giving back to our community.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.