Experienced Full Stack Digital Operations Client Service Manager – Advertising Sales and Operations for blithequark's Media Organizations Section

Join the Team at blithequark: Where Imagination Meets Innovation

blithequark is a global leader in the media and entertainment industry, with a diverse portfolio of world-class brands, including Disney, Pixar, Marvel, Lucasfilm, ABC, Star, FX, and National Geographic. Our Milan-based Italian advertising sales and operations team is seeking a highly skilled Digital Operations Client Service Manager to lead our client service team and drive business growth.

About the Role

The Digital Operations Client Service Manager is a key member of our advertising sales and operations team, responsible for leading a team of client service professionals and providing strategic support to our sales representatives and clients. The successful candidate will have a deep understanding of the digital media landscape, with expertise in video, programmatic, and CTV advertising. They will be able to balance 'in-the-weeds' tasks with high-level strategic planning and have a proven track record of campaign planning and execution for a wide range of clients.

Key Responsibilities:

• Lead a team of Digital Operations Client Service Managers in supporting assigned sales representatives and related clients through all phases of the campaign lifecycle, from planning to invoicing
• Responsible for delivering effective media plans that maximize revenue
• Allocate team responsibilities while contributing to and aiding in the effort of the management
• Able to perform all tasks connected with campaign management, specifically stock forecasting, media plan creation, order entry, negotiation, optimization, reporting, and invoicing
• Ensure the Account Manager is fully trained on campaign execution and able to address all related questions
• Act as the point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns
• Assist Sales, Finance, and Accounting in revenue tracking
• Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support
• Test potential ad tech vendor integrations and provide feedback on contract negotiations
• Ideate, execute, review, and advance functional processes that drive quality and efficiency
• Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield
• Manage, mentor, and develop talent, including training future recruits
• Create and update internal documentation to explain processes and best practices
• Collaborate with regional teams and act as a local center of excellence for different offices across EMEA
• Maintain a strong understanding of blithequark's ad tech stack and system, and follow industry developments

What We Expect From You:

Experience:

• Graduate level or comparable experience
• 3+ years of overall experience in the advertising industry, either publisher/agency side or in ad tech
• Team management experience
• Expertise in defining and optimizing processes
• Highly proficient in planning, negotiating, and managing ad campaigns for display and video across websites, applications, social platforms, and connected television environments
• Demonstrated ability in activating campaigns, creating accurate and relevant insights, and optimizing performance
• Strong understanding of programmatic advertising, technologies that power it, and key players in the space
• Familiarity with general data security and privacy requirements connected with digital advertising
• Able to represent the company in external meetings and events
• Media or entertainment brand experience is beneficial, as is knowledge of the processes and procedures of a global partnership
• Essential ability to use and promote the management's systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team
• Knowledge of Impression activation for digital campaigns and related requirements

Skills:

• Highly motivated and driven problem solver
• Exceptional attention to detail, organizational skills, and ability to prioritize and balance multiple tasks simultaneously
• Analytical; able to assess, evaluate, and plan based on results
• Able to step back and look at situations at a macro level, solving the immediate challenge and providing long-term solutions
• Natural team leader and educator, able to foster a positive, inclusive culture
• Driven to demonstrate and hold others accountable for elevated standards
• Comfortable working independently or collaboratively with reports, peers, and senior leaders
• Revenue-focused, but not at the expense of our people
• Always centered on our clients and prioritizing the client experience
• Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally
• Eager to work in a global organization with partners across the world
• Ability to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
• In-depth understanding of digital media and the marketing industry, especially video and within EMEA
• IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)

What We Offer:

At blithequark, we offer a competitive total rewards package that includes:

• Career Development: Opportunities for growth and professional development
• Community Involvement: Engage with our community and give back
• Commuter Assistance: Support for your daily commute
• Exclusive Discounts: Access to exclusive discounts and perks
• Flexibility @ blithequark: Flexible work arrangements to support your work-life balance
• Health Insurance and Wellbeing: Comprehensive health insurance and wellbeing programs
• Childcare Options: Support for childcare and family needs
• Paid Time Off: Enjoy paid time off and recharge
• Retirement Programs: Plan for your future with our retirement programs
• Theme Park Admission: Access to our theme parks and resorts
• Weekly Pay: Regular pay schedule
• Wellness Programs: Programs to support your physical and mental wellbeing

Why Join blithequark?

At blithequark, we're passionate about creating magic for our audiences and our people. We offer a dynamic and inclusive work environment that encourages creativity, innovation, and growth. Our teams are driven by a shared purpose: to inspire and entertain audiences around the world. We're committed to fostering a culture of diversity, equity, and inclusion, and we believe that our people are our greatest asset.

If you're a motivated and talented professional looking for a new challenge, we want to hear from you! Join our team and be part of the magic that brings joy to millions of people around the world.

Apply now to become a part of the blithequark team and start your journey with us!