Experienced Patient Customer Service Specialist – Healthcare Revenue Cycle Management with Opportunities for Career Growth and Remote Work

Join the Team at blithequark and Make a Difference in Patients' Lives

blithequark is a leading organization in the healthcare revenue cycle management industry, dedicated to improving patients' financial well-being. We are seeking a compassionate and skilled Patient Customer Service Specialist to join our team. As a Patient Customer Service Specialist, you will have the opportunity to work in a supportive and collaborative environment, engage in meaningful work, and develop your skills in healthcare revenue cycle and customer service.

Why Join blithequark?

At blithequark, we prioritize the well-being and growth of our employees. Here are just a few reasons why you should consider joining our team:

• Career Advancement and Growth: We offer opportunities for career advancement and growth within our organization. Whether you're looking to move up the career ladder or explore new areas of interest, we provide the support and resources you need to succeed.
• Remote Work Options: We understand that work-life balance is essential. That's why we offer the option to work remotely from home, with specific state residency requirements. If you're looking for a flexible work arrangement, we can provide it.
• Supportive and Collaborative Work Environment: Our team is built on a culture of collaboration, respect, and empathy. We believe that when our employees thrive, our patients thrive too.
• Meaningful Work: As a Patient Customer Service Specialist at blithequark, you'll have the opportunity to engage in meaningful work that improves patients' financial well-being. You'll be making a real difference in people's lives, and that's something to be proud of.
• Skill Development: We're committed to helping our employees develop their skills and expertise. Whether you're looking to grow in your current role or explore new areas of interest, we provide the training and resources you need to succeed.

What to Expect as a Patient Customer Service Specialist at blithequark

As a Patient Customer Service Specialist, you'll play a critical role in our healthcare revenue cycle management team. Here are some of the key responsibilities:

• Patient Communication: Place and receive phone calls to/from patients to gather payment for medical expenses. You'll be the primary point of contact for patients, providing them with information and support throughout the revenue cycle.
• Data Collection and Documentation: Collect demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms. Accuracy and attention to detail are essential in this role.
• Patient Education: Educate patients on the healthcare revenue cycle and repayment programs to enhance their financial well-being. You'll help patients understand their financial obligations and provide them with resources to manage their expenses.
• Research and Resolution: Research and resolve patient questions or concerns using web-based tools and internal platforms. You'll work closely with patients to resolve issues and provide them with solutions.
• Process Knowledge: Maintain and evolve knowledge of the processes and procedures of our clients. You'll need to stay up-to-date on the latest developments in healthcare revenue cycle management and be able to apply that knowledge in your daily work.

What We Look for in a Candidate

To be successful as a Patient Customer Service Specialist at blithequark, you'll need:

Essential Qualifications:

• High School Diploma or GED: We require a High School Diploma or GED as a minimum educational requirement.
• Customer Service Experience: You must have at least 1 year of experience in a customer service capacity. This experience can be in any industry, but it should demonstrate your ability to work with customers and provide excellent service.
• Call Center Experience: You must have at least 1 year of experience in a call center environment. This experience should demonstrate your ability to work in a fast-paced, dynamic environment and handle a high volume of calls.
• Medical/Insurance Coding and Billing Experience: You must have at least 1 year of experience in medical/insurance coding and billing. This experience should demonstrate your understanding of healthcare revenue cycle management and your ability to apply that knowledge in your daily work.
• State Residency: If working from home, you must reside in Wisconsin, Michigan, or Iowa.

Preferred Qualifications:

• Team Culture: We prefer candidates who have experience contributing to a team culture of learning and growth. If you have experience working in a team environment and are passionate about learning and development, we'd love to hear from you.

Skills and Competencies Required for Success

To be successful as a Patient Customer Service Specialist at blithequark, you'll need:

• Excellent Communication Skills: You'll need to be able to communicate effectively with patients, colleagues, and other stakeholders.
• Attention to Detail: You'll need to be detail-oriented and able to accurately collect and document patient information.
• Empathy and Compassion: You'll be working with patients who may be experiencing financial stress or uncertainty. You'll need to be able to empathize with their situation and provide compassionate support.
• Technical Skills: You'll need to be proficient in using internal technology platforms and web-based tools.
• Analytical Skills: You'll need to be able to analyze patient information and provide solutions to complex problems.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. Here are just a few ways we support career growth and learning:

• Training and Development: We provide comprehensive training and development programs to help our employees build their skills and expertise.
• Mentorship: We offer mentorship programs to help our employees navigate their careers and achieve their goals.
• Career Advancement: We offer opportunities for career advancement and growth within our organization.
• Industry Recognition: We recognize and reward our employees for their contributions to the organization and the industry.

Work Environment and Company Culture

At blithequark, we're proud of our supportive and collaborative work environment. Here are just a few things you can expect:

• Collaborative Culture: We believe in the power of teamwork and collaboration. Our employees work together to achieve common goals and support each other in their individual roles.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to support our employees' work-life balance.
• Employee Recognition: We recognize and reward our employees for their contributions to the organization.
• Community Involvement: We're committed to giving back to our community and supporting local initiatives.

Compensation, Perks, and Benefits

At blithequark, we offer competitive compensation, perks, and benefits to support our employees' well-being and financial security. Here are just a few things you can expect:

• Competitive Salary: We offer a competitive salary range for this role, based on experience and qualifications.
• Benefits Package: We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and paid time off.
• Perks: We offer a range of perks, including flexible work arrangements, employee recognition programs, and opportunities for professional development.

Conclusion

If you're looking for a challenging and rewarding role in healthcare revenue cycle management, we encourage you to apply for this opportunity at blithequark. As a Patient Customer Service Specialist, you'll have the chance to make a real difference in patients' lives, develop your skills and expertise, and grow your career in a supportive and collaborative environment. Don't miss out on this opportunity – apply today!