**Experienced Customer Service Representative – Remote Call Center**

Join blithequark, a renowned organization dedicated to serving customers across the United States, as we strive to make their experience positive and memorable. As a Customer Service Representative, you will play a vital role in providing accurate information and courteous assistance to our customers, helping them manage repaying their student loans. With over 50 years of experience as an Oklahoma business, blithequark has built an outstanding reputation with our borrowers who have received and subsequently paid off their federal student loans. **About blithequark** blithequark is a leading organization in the education sector, committed to making a positive impact on the lives of our customers. We believe in fostering a culture of excellence, teamwork, and continuous learning. Our team is passionate about delivering exceptional customer service, and we are seeking like-minded individuals to join our remote call center team. **Job Summary** As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, resolving their queries and concerns in a timely and professional manner. You will work closely with our team to ensure that our customers receive the best possible experience, and you will be an integral part of our efforts to drive customer satisfaction and loyalty. **Key Responsibilities** * Provide accurate and courteous assistance to customers via phone, email, or chat * Respond to customer inquiries and resolve their concerns in a timely and professional manner * Work collaboratively with the team to achieve customer satisfaction and loyalty goals * Maintain up-to-date knowledge of our products and services to provide informed responses to customer queries * Adhere to blithequark's policies and procedures, including data protection and confidentiality guidelines * Participate in ongoing training and development to enhance your skills and knowledge * Meet or exceed performance targets and metrics, including customer satisfaction and first-call resolution rates **Essential Qualifications** * High School Diploma or equivalent (Required) * 2 years of customer service work experience (Required) * 2 years of call center work experience (Preferred) * Wired internet connection (Required) * Minimum internet connection speed of at least 10mbps (Required) * Proficient office and computer skills, including: + 10-key typing + Windows operating system + Microsoft Excel, Word, and Outlook * Minimum 40-45 WPM typing speed (Required) * English language proficiency (Required) * Bilingual English/Spanish language skills (Preferred) **Preferred Qualifications** * Previous experience in the education sector or a related field * Strong analytical and problem-solving skills * Ability to work independently with supervisory guidance * Excellent communication and interpersonal skills * Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment **Skills and Competencies** * Excellent customer service skills, with a passion for delivering exceptional customer experiences * Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions * Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Career Growth Opportunities and Learning Benefits** blithequark is committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including: * Comprehensive training program, including in-person training and ongoing coaching and feedback * Ongoing training and development opportunities, including webinars, workshops, and conferences * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization, committed to fostering a culture of excellence, teamwork, and continuous learning. As a remote call center team member, you will work from the comfort of your own home, with access to state-of-the-art technology and equipment. Our team is passionate about delivering exceptional customer service, and we are seeking like-minded individuals to join our team. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you will receive a competitive hourly rate of $16.20, plus a range of benefits and perks, including: * $825/month for benefit choices, including health, dental, and vision insurance, disability insurance, flex accounts, and a 403b (similar to 401k) contribution * Pension payments made by blithequark * Accrual of sick and vacation leave every pay period after the introductory period * 11 paid holidays per year * YMCA membership * Opportunities for career advancement and professional growth **How to Apply** If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals with disabilities, minorities, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. **Accommodation Requests** In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position or need assistance during the interview process with blithequark, please call 405-415-4475 (HR), TDD: Dial 405-556-9230. **Full Call Center Hours of Operation** * Monday: 7am - 10pm * Tuesday - Friday: 7am - 7pm * Saturday: 9am - 1pm Hours of operation are subject to change. Must be able to work scheduled hours, which may include Saturday hours or mandatory overtime. Apply for this job