**Experienced Social Media Customer Support Specialist – Delivering Magical Experiences through Remote Work**

Are you passionate about delivering exceptional customer experiences through social media? Do you have a knack for resolving complex issues and a flair for creative problem-solving? blithequark is seeking a dedicated and enthusiastic Social Media Customer Support Specialist to join our dynamic team. As a key player in our customer support division, you will engage with blithequark fans across various social media platforms, ensuring their inquiries and concerns are addressed promptly and professionally. This work-from-home position offers a unique opportunity to contribute to the enchantment of the blithequark brand while enjoying the flexibility of remote work. **About blithequark** blithequark is a leading innovator in the industry, renowned for its commitment to creativity, innovation, and customer satisfaction. Our team is passionate about delivering magical experiences that exceed our customers' expectations. As a Social Media Customer Support Specialist, you will be part of a dynamic and supportive work environment where you can grow your career and make a difference. **Key Responsibilities** As a Social Media Customer Support Specialist, you will be responsible for: * Responding to customer inquiries and comments on social media platforms, including Facebook, Twitter, Instagram, and others, in a timely and professional manner. * Providing accurate, empathetic, and effective support to resolve issues and answer questions about blithequark products and services. * Monitoring social media channels for trends, customer feedback, and emerging issues to stay ahead of the curve. * Collaborating with internal teams to escalate and resolve complex customer issues, ensuring seamless communication and resolution. * Maintaining a high level of professionalism and brand integrity in all customer interactions, embodying the blithequark spirit. * Utilizing social media management tools to track, report, and analyze customer interactions, providing valuable insights for process improvement. * Contributing to the development of FAQs and knowledge base articles to assist customers more efficiently and effectively. * Participating in team meetings and training sessions to stay updated on new products, services, and policies, ensuring you are always equipped to deliver exceptional customer experiences. **Essential Qualifications** To succeed in this role, you will need: * Excellent written communication skills with a strong attention to detail, ensuring accurate and effective communication with customers. * Proven experience in social media management or customer support, with a track record of delivering exceptional customer experiences. * Proficiency with social media platforms and tools, such as Hootsuite, Sprout Social, or similar, to effectively manage and analyze customer interactions. * Strong problem-solving skills and the ability to think on your feet, resolving complex issues with ease and confidence. * Ability to work independently and manage time effectively in a remote environment, with minimal supervision. * High level of empathy and customer-centric mindset, ensuring you always put the customer first. * Familiarity with blithequark products, services, and brand voice is a plus, but not essential. **Preferred Qualifications** While not essential, the following qualifications would be advantageous: * Minimum of 2 years experience in social media customer support or a related field, with a proven track record of delivering exceptional customer experiences. * Experience working in a remote or work-from-home environment, with a strong understanding of the challenges and opportunities that come with it. * Previous experience in the entertainment or travel industry, with a passion for delivering magical experiences that exceed customer expectations. **Working Hours and Availability** As a Social Media Customer Support Specialist, you will be required to work flexible hours, with availability to work evenings, weekends, and holidays as needed to support our global customer base. You must be able to commit to a minimum of 20 hours per week, with the flexibility to adjust your schedule as needed to meet business demands. **Knowledge, Skills, and Abilities** To succeed in this role, you will need: * In-depth knowledge of social media platforms and best practices, with a strong understanding of the latest trends and developments. * Strong analytical skills to interpret social media metrics and customer feedback, providing valuable insights for process improvement. * Ability to handle high-pressure situations calmly and efficiently, with a strong focus on customer satisfaction. * Excellent multitasking and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * A proactive approach to identifying and addressing potential issues before they escalate, ensuring seamless communication and resolution. **Benefits and Perks** As a Social Media Customer Support Specialist at blithequark, you will enjoy a range of benefits and perks, including: * Competitive salary and performance-based bonuses, recognizing your hard work and dedication. * Comprehensive health, dental, and vision insurance, ensuring your physical and mental well-being. * Paid time off and holiday pay, allowing you to recharge and relax. * Access to blithequark parks and discounted rates on blithequark products and services, providing opportunities for fun and relaxation. * Opportunities for professional development and career growth, with a focus on delivering exceptional customer experiences. * A supportive and inclusive work culture that values diversity, with a strong focus on employee well-being and satisfaction. **Why Join blithequark?** At blithequark, we believe in creating magic in everything we do. By joining our team, you will be part of a company that values creativity, innovation, and the power of storytelling. You will have the opportunity to work with passionate colleagues who share a love for blithequark legacy and future. We offer a dynamic and supportive work environment where you can grow your career and make a difference. **How to Apply** To apply for this exciting opportunity, please visit our careers page at blithequark Careers and submit your resume along with a cover letter outlining your relevant experience and why you are excited about this opportunity. Applications will be reviewed on a rolling basis, so we encourage you to apply early. **Interview Points** During the interview process, we may ask you to discuss: * Your experience with managing customer interactions on social media, with a focus on delivering exceptional customer experiences. * Examples of how you have resolved challenging customer issues, with a focus on creativity and problem-solving. * Your familiarity with blithequark products and how you can embody the blithequark spirit in customer interactions. * Your approach to working independently in a remote environment, with a focus on time management and productivity. * Any specific tools or software you have used in your previous roles for social media management. **Equal Opportunities Employer** blithequark is an equal opportunities employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are passionate about delivering exceptional customer experiences that exceed our customers' expectations. Apply for this job