**Experienced Patient Screeners/Customer Service Representative – UHealth Campus**

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the team at blithequark, a leading academic medical center in South Florida, as a Patient Screener/Customer Service Representative. As a Patient Screener/Customer Service Representative at blithequark, you will be the first point of contact for patients, families, and visitors, setting the tone for their experience at our state-of-the-art UHealth campus. Your warm smile, empathetic demeanor, and exceptional communication skills will make a lasting impression, ensuring that every individual feels welcome, supported, and cared for. **About blithequark** blithequark, South Florida's only university-based health system, is a world-renowned academic medical center that provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. With over 100 specialties and sub-specialties, our physicians have more than one million patient encounters each year, making us a hub of activity and opportunity. As an academic medical center, we are committed to serving South Florida, Latin America, and the Caribbean, and we take pride in our tradition of excellence in teaching, research, and patient care. **Job Summary** As a Patient Screener/Customer Service Representative, you will be responsible for creating a positive and welcoming experience for patients, families, and visitors. Your key responsibilities will include: * Maintaining patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties * Providing exceptional customer service, making safety, customer service, care, and satisfaction the priority in every interaction * Creating ID badges for patients, families, and visitors upon entering the UHealth hospital lobbies * Providing directions as needed, assisting with parking validations, and addressing any needs of our patients, family, and visitors * Creating online profiles for patients, families, and visitors to improve the speediness of issuing badges * Adhering to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor * Acting as a point of reference for patients, families, and visitors who need assistance or information * Listening carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require * Escorting patients or family members when appropriate * Assisting with wheelchair transportation or anything needed to help our differently-abled patients * Verifying appointments in EPIC to validate parking * Working closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system * Maintaining a clean work environment and professional appearance to comply with relevant health and safety procedures **CORE QUALIFICATIONS** * High School diploma or equivalent * Prior Customer Service experience helpful * Proficiency in English; multilingual skill is strongly preferred. Spanish speaking preferred * Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor * Ability to multitask and utilize time-management skills * Provide the highest level of customer service and promote a welcoming environment * Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude * Ensures a clean, pleasant, and safe working environment * Maintains professional attire and demeanor to project confidence with patients, families, and visitors **Knowledge, Skills, and Abilities** * Ability to work independently and as part of a team * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor * Ability to multitask and utilize time-management skills * Provide the highest level of customer service and promote a welcoming environment * Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude * Ensures a clean, pleasant, and safe working environment * Maintains professional attire and demeanor to project confidence with patients, families, and visitors **Career Growth Opportunities and Learning Benefits** As a Patient Screener/Customer Service Representative at blithequark, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a comprehensive benefits package, including medical, dental, tuition remission, and more. Our commitment to employee development and well-being means that you will have access to ongoing training and education opportunities to help you succeed in your role and advance your career. **Work Environment and Company Culture** blithequark is a world-class academic medical center that values diversity, equity, and inclusion. Our team is dedicated to providing exceptional patient care, and we are committed to creating a work environment that is welcoming, inclusive, and supportive of all employees. As a Patient Screener/Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and promoting a positive experience for patients, families, and visitors. **Compensation, Perks, and Benefits** We offer a competitive salary and a comprehensive benefits package, including: * Medical, dental, and vision insurance * Tuition remission * Paid time off and holidays * Retirement plan * Life insurance * Disability insurance * Employee assistance program * And more! **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we are proud to be an equal opportunity employer. Apply for this job