**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark's dynamic Customer Service team as a Full Stack Customer Service Representative. As a key member of our remote call center, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction, and driving business growth. **About blithequark** At blithequark, we're dedicated to making a difference in people's lives by providing innovative home solutions that make every home safer and more livable. Our commitment to excellence is reflected in our culture, which values inclusion, sustainability, and reliability. As a certified Great Place to Work and a multi-year recipient of Top Workplaces USA, we're proud to be a leader in the home improvement industry. **Our Culture** We're a big company with a family-owned feel, where YOU are important to us. Our culture is built on the principles of innovation, partnership, empowerment, and community support. We're passionate about creating a welcoming and inclusive workplace where everyone feels valued and supported. Join us, and you'll be part of a diverse and strong team that's dedicated to making a difference. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for handling customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers. You will also schedule customer service calls and other customer service activities as needed. This role requires reviewing completed service tickets from the field for quality assurance and maintaining effective relationships with peers, multiple internal/external customers, and senior leaders. **Key Responsibilities:** * Provide excellent customer service during all inbound and outbound phone calls while maintaining a positive, courteous approach to internal and external customers. * Schedule service customers with local technicians, as needed. * Review completed service tickets for quality assurance in region. * Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region. * Be enthusiastic, adaptable, and patient, with a high level of detail-oriented and data-efficient skills. * Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives. * Perform other duties as assigned by supervisor. **Essential Qualifications:** * High School Diploma or equivalent. * At least (1) year of Customer Service Experience. * At least (1) year previous office or administrative experience. * Computer and keyboard proficient, with job duties performed essentially paperless. * Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball." * Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality. * Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. * Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. * Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. * Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction. * Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization. * Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions. * Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). * Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). **Preferred Qualifications:** * Ability to type at least 50 words per minute (wpm). * Highly organized, with strong time management skills and the ability to be resourceful when necessary. **Work Environment:** * Normal Office Environment. * Indoor work in a climate-controlled environment. * Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. **What We Offer:** * Industry-leading compensation package. * Fully paid Medical, Dental, and Vision benefits after 90 days. * 401k Savings Plan. * Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs. * Childcare benefits to support families. * Endless opportunity for growth and advancement. Just ask our current employees! **Other Perks:** * Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling. * Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions. * Gym membership compensation - your insurance will help cover the cost of your gym membership! * Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success. **Why Join blithequark?** * We're a leader in the home improvement industry, with a strong track record of innovation and growth. * Our culture values inclusion, sustainability, and reliability, making us a great fit for those who share our values. * We offer a comprehensive benefits package, including industry-leading compensation, paid time off, and comprehensive health and wellbeing programs. * Our team is diverse and strong, with opportunities for growth and advancement. * We're committed to making a difference in people's lives, and we're looking for like-minded individuals to join our team. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of dedicated professionals who are making a difference in the home improvement industry. Apply for this job