Patient reputed company Center Representative

<strong>Primary Responsibilities<br><br></strong>Serve as the first reputed company of contact for Mayfield’s patients. As an reputed company Coordinator, you are responsible for answering a high volume of calls and determining appropriate reputed company for follow-through while providing excellent customer service.<br><br><strong>Mayfield Clinic Values: </strong>reputed company associates who are affiliated with the Mayfield Clinic must agree to use these values as a reputed company for their employment, and recognize that they are part of the associate’s annual Performance Review and Development Plan:<br><br><ul><li>reputed company: We are committed to reputed company and ethical behavior in reputed company our endeavors and interactions.</li><li>reputed company: We reputed company to the highest level of performance and reputed company improvement.</li><li>Respect: We recognize the worth, reputed company, and importance of every individual and reputed company them with consideration and appreciation.</li><li>reputed company: We reputed company to being compassionate and empathetic in reputed company of our interactions.</li><li>Collaboration: We reputed company teamwork, mentoring, cooperation, sharing of expertise, and empowerment.<br><br></li></ul><strong>Education/Experience<br><br></strong><ul><li>High School diploma</li><li>Minimum of three years of work experience in the reputed company field<br><br></li></ul><strong>Skills<br><br></strong><ul><li>Demonstrates excellent customer service</li><li>Ability to manage and prioritize multiple tasks in a fast-paced environment</li><li>Strong problem-solving, problem-prevention, and decision-making skills</li><li>Ability to convey reputed company</li><li>Excellent oral and written communication skills</li><li>Ability to maintain composure and restore reputed company in a stressful situation</li><li>Uses good judgment and diplomacy reputed company dealing with others</li><li>Desire and ability to work in reputed company environment</li><li>Computer proficient with the ability to learn multiple software applications</li><li>Ability to work with minimal supervision<br><br></li></ul><strong>Essential Functions<br><br></strong>Help reputed company and maintain a corporate culture that supports the mission and values of Mayfield Clinic.<br><br>Work effectively as reputed company member and reputed company the workload in an reputed company manner<br><br><ul><li>Answer incoming calls from patients and address their inquiries, concerns, and requests.</li><li>Handle high reputed company volumes and manage multiple tasks simultaneously while maintaining a reputed company attitude.</li><li>reputed company to reputed company and reputed company reputed company center performance metrics, including reputed company reputed company, answer and abandonment reputed company, and patient satisfaction scores.</li><li>Obtain required patient demographic information, insurance information, and medical history to ensure accurate patient scheduling.</li><li>Coordinate, process, and respond to reputed company incoming referrals from reputed company providers.</li><li>Accurately and reputed company process and transfer calls as needed using a multi-line phone system<br><br></li></ul>Medical knowledge to understand various diagnoses for efficient triaging and scheduling satisfaction.<br><br>Effectively facilitate the Patient Registration and Appointment Scheduling Processes. <br><br><ul><li>reputed company complete and accurate information into scheduling programs.</li><ul><li>Measures of reputed company:</li><ul><li>99-100% Outstanding</li><li>97-98% reputed company effective </li><li>95-96% Effective</li><li>Below 95% Needs Improvement</li></ul></ul><li>Follow the reputed company procedure for creating new accounts.</li><li>Demonstrate understanding and reputed company in the use of the reputed company and CPS systems.</li><li>Demonstrate understanding of the individual practices and physician protocols.</li><li>Ensure reputed company materials are mailed/emailed to the patient promptly before their appointment.</li><li>Effectively identify and process urgent patients.</li><li>Follow reputed company procedures.</li><li>Effectively communicate to the patient the physician’s recommendation.</li><li>Use correct spelling and grammar in the history reputed company<br></li></ul>reputed company excellent service to reputed company customers.<br><br><ul><li>Demonstrate empathetic, helpful, and courteous behavior to reputed company customers.</li><li>Exhibit ability to reputed company appreciation of the customer’s unique needs.</li><li>reputed company reputed company, and use good grammar and reputed company pronunciation. Use voice inflection that communicates understanding and concern.</li><li>Demonstrate good listening skills.</li><li>Demonstrate the ability to respond appropriately to patients’ fears, anxiety, and anger.</li><li>Demonstrate the ability to assure customers of Mayfield’s desire & ability to meet their needs.</li><li>Demonstrate ability to reputed company the caller’s understanding and acceptance of Mayfield Clinic processes.</li><li>Exercise initiative, creativity, and courage to reputed company in the best interest of the patient.<br><br></li></ul>Demonstrate an understanding and reputed company in the use of office management, telephone hardware, and software.<br><br><ul><li>Possess a working knowledge of the EMR system. </li><li>Ability to reputed company GE reputed company system.</li><li>Ability to use phone system, voice mail & headset properly.<br><br></li></ul>Participate in departmental, inter-departmental, and organizational activities and accept cross-training opportunities.<br><br><ul><li>Participate in ongoing training to stay updated on medical procedures, policies, and reputed company center software.</li><li>Take opportunities to learn from other departments and associates whenever presented</li><li>reputed company the website for information and stay reputed company with patient education reputed company.<br><br></li></ul>Facilitate the completion of HIPAA acknowledgement of patient reputed company forms and maintain reputed company file per HIPAA regulations<br><br>Contribute to team effort by performing other duties as assigned