Experienced Remote Customer Service Representative - Automotive Industry Expertise

Join blithequark and Be Part of a Dynamic Team Revolutionizing the Automotive Service Industry

At blithequark, we're passionate about delivering exceptional customer experiences and building a reputation for excellence in the automotive service sector. With a rich history spanning over 35 years, we've established ourselves as a trusted neighborhood destination for oil changes and other vehicle services. Our commitment to friendly technicians, oil change expertise, and efficient processes has earned us a loyal customer base. We're now seeking a skilled and customer-focused Remote Customer Service Representative to support our TK5O Team and contribute to our continued growth and success.

About Us: blithequark - Your Neighborhood Automotive Service Experts

blithequark is more than just an automotive service provider; we're a community-driven organization dedicated to making a positive impact on the lives of our customers and team members. Our unique approach to oil changes, where customers can stay in the comfort of their vehicles while our technicians work their magic, has become a hallmark of our brand. We're proud of our Pit Tech to President growth path, which has enabled over 90% of our field leaders to rise through the ranks as internal promotions. This commitment to investing in our people and fostering a culture of growth and development is at the heart of everything we do.

Job Description: Remote Customer Service Representative

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences through timely and effective communication. You'll be the primary point of contact for customers via phone and email, resolving inquiries, and addressing concerns in a professional and courteous manner. This is a fantastic opportunity to join a dynamic team and contribute to the development of new customer service strategies.

Key Responsibilities:

• Provide timely and effective responses to customer inquiries via phone and email, ensuring a high level of customer satisfaction.
• Open, maintain, and resolve Customer Care tickets by recording issues and account information using computer technology.
• Manage a large volume of incoming emails and calls in a timely and efficient manner, prioritizing tickets effectively.
• Resolve product or service problems by clarifying customer experiences, determining the cause of issues, and explaining the best solutions.
• Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer interactions.
• Leverage scripts for email and phone conversations to properly represent the blithequark voice and tone.
• Answer questions about damage claims and escalate to the proper manager to bring them to closure.
• Participate in meetings with the customer service team to develop new strategies and improve processes.
• Demonstrate flexibility in handling changes in policies or procedures, adapting to new situations with ease.

Essential Qualifications:

• Proven customer support experience, ideally in the automotive industry, with a strong track record of delivering exceptional customer experiences.
• Strong phone contact handling skills and active listening abilities, with the capacity to empathize with customers and resolve issues effectively.
• Proficiency in Microsoft programs such as Outlook, Word, and Excel, with the ability to quickly adapt to new software and technologies.
• Customer-focused mindset with the ability to adapt and respond to different types of customers, providing personalized support and solutions.
• Excellent communication and presentation skills, both externally and internally, with the ability to articulate complex information in a clear and concise manner.
• Ability to multi-task, prioritize, and manage time effectively, meeting productivity and quality standards.
• High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience.

Preferred Qualifications:

• Previous experience working in a fast-paced, dynamic environment with a high volume of customer interactions.
• Familiarity with customer service software and technologies, such as ticketing systems and CRM platforms.
• Knowledge of the automotive industry, including oil change services and vehicle maintenance.
• Certifications or training in customer service, such as customer service certifications or automotive industry-specific training.

What We Offer: Career Growth, Learning Benefits, and a Rewarding Work Environment

At blithequark, we're committed to investing in our people and providing opportunities for career growth and development. As a Remote Customer Service Representative, you'll have access to:

• Ongoing training and coaching to enhance your customer service skills and knowledge.
• Opportunities for career advancement and professional growth within the organization.
• A collaborative and dynamic work environment that fosters creativity, innovation, and teamwork.
• Competitive compensation and benefits package, including perks and rewards for outstanding performance.
• The flexibility to work remotely, with the autonomy to manage your schedule and work environment.

Work Schedule and Requirements:

The successful candidate will be required to work a schedule of 10 am - 7 pm with an hour lunch, and be willing to work weekends. This is a remote position, and you'll be expected to have a dedicated workspace with a reliable internet connection and necessary equipment.

Join Our Team: Apply Now to Become a Remote Customer Service Representative at blithequark

If you're a customer-focused professional with a passion for delivering exceptional experiences, we want to hear from you. Join our dynamic team at blithequark and become part of a organization that's shaping the future of the automotive service industry. Apply now to take the first step in your career journey with us.

We look forward to welcoming you to our team!