Experienced Customer Service Coordinator - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team: Elevating Customer Service Excellence

At blithequark, we're passionate about delivering outstanding customer experiences and building long-lasting relationships with our clients. With a rich history dating back to 1962, we've grown into a reputable organization with over 60 employees, boasting 2 retail locations, a parts & distribution center, as well as install, delivery, and service staff. Our commitment to excellence has earned us the prestigious title of Medina County's Best of the Best – Appliance Store for 16 consecutive years. As we continue to expand our team, we're seeking a highly skilled and customer-focused Customer Service Coordinator to join our dynamic team.

About the Role: Customer Service Coordinator

The Customer Service Coordinator plays a vital role in ensuring seamless customer interactions, resolving issues, and providing top-notch service. This position is responsible for managing all aspects of the customer service process, from creating and finalizing service tickets to scheduling service appointments. As a key member of our team, you'll work closely with the parts department, service technicians, and other stakeholders to deliver exceptional customer experiences.

Key Responsibilities:

• Create a great customer experience by offering outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
• Manage multi-line phone systems, answering and transferring calls efficiently.
• Schedule service appointments, ensuring timely and convenient scheduling for customers.
• Accurately finalize service tickets by applying parts used and documenting service technician's diagnosis, ensuring precise record-keeping.
• Communicate effectively with customers regarding part orders, appointments, and service follow-up, keeping them informed throughout the process.
• Foster a collaborative environment by working closely with support, sales, service, installation, and delivery staff to ensure a cohesive customer experience.
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Essential Qualifications:

To excel in this role, you'll need:

• An outgoing personality with exceptional customer service skills and a can-do attitude.
• Effective verbal and written communication skills, with the ability to articulate complex information clearly.
• The ability to multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Experience with multi-line phone systems, with the ability to navigate complex phone systems efficiently.
• Acute attention to detail and follow-up of issues, ensuring that customer concerns are addressed and resolved.
• A team-oriented mindset, thriving in a results-driven environment.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn and adapt to new software and systems.

Preferred Qualifications:

While not mandatory, the following qualifications can enhance your candidacy:

• Previous experience in a customer-facing role, preferably in the appliance industry.
• Knowledge of customer service software and CRM systems.
• Experience working in a team environment, collaborating with cross-functional teams.

Skills and Competencies:

To succeed as a Customer Service Coordinator at blithequark, you'll need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• The ability to work in a fast-paced environment, managing multiple priorities.
• A customer-centric approach, with a focus on delivering exceptional customer experiences.
• Adaptability and flexibility, with the ability to adjust to changing circumstances.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Coordinator, you'll have access to:

• Ongoing training and development programs, enhancing your customer service and technical skills.
• Opportunities for career advancement, with a clear path for professional growth.
• A supportive and collaborative work environment, fostering a culture of continuous learning.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on:

• A family-owned business ethos, with a strong sense of community and camaraderie.
• A commitment to delivering exceptional customer experiences, driving our business forward.
• A collaborative and supportive work environment, encouraging teamwork and mutual respect.

Compensation, Perks, and Benefits:

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of $17.50.
• Eligibility for bonus and/or profit sharing, recognizing your contributions to our success.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) matching program, helping you plan for your future.
• Paid time off and holidays, allowing you to recharge and enjoy work-life balance.
• A referral program, rewarding you for bringing talented individuals to our team.
• The opportunity to work from home after a training period, offering flexibility and convenience.

Join Our Team: Apply Now!

If you're a customer-focused professional with a passion for delivering exceptional experiences, we want to hear from you. At blithequark, we're committed to building a diverse and inclusive team, and we're excited to welcome a talented Customer Service Coordinator to our crew. Apply now and join our journey of delivering outstanding customer service and driving business success.

Don't miss this opportunity to grow with a reputable organization, develop your skills, and make a meaningful impact on our customers' lives. We look forward to receiving your application!