Experienced Customer Service Representative - Remote Opportunity in Texas at blithequark

Join the blithequark Team: Revolutionizing Customer Service in the Pet Industry

Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark is looking for you to join our award-winning customer service team as a full-time Customer Service Representative. As one of the fastest-growing e-commerce retailers in the pet industry, we're committed to providing top-notch service to our customers, and we're seeking talented individuals to help us achieve this goal.

About blithequark

At blithequark, we're dedicated to making a difference in the lives of pets and their owners. Our customer-centric culture is built on a foundation of empathy, kindness, and a willingness to go the extra mile. As a Customer Service Representative, you'll be the face of our company, interacting with customers who need help with everything from finding the perfect pet supplies to resolving issues with their orders. If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we want to hear from you.

Key Responsibilities

• Engage directly with customers via phone, email, or chat to resolve their queries and concerns in a timely and professional manner.
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution.
• Operate with empathy, patience, and kindness, utilizing active listening skills to understand customer needs and provide personalized support.
• Collaborate with teammates, managers, and other stakeholders across the organization using virtual collaboration tools to contribute to a culture of customer-centricity.
• Adapt to changing business needs and priorities, demonstrating flexibility and a willingness to learn and grow.

Essential Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Excellent communication skills (written, verbal, and listening) demonstrated through a written assessment.
• Ability to multi-task, navigating multiple systems and tools while maintaining a conversation with customers.
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet.
• High school diploma or equivalent required.
• Ability to pass a background check.

Preferred Qualifications

• Previous experience in the pet industry or a related field.
• Knowledge of customer service software and technology.
• Ability to work in a remote environment with minimal supervision.

Technical Requirements

• A dedicated workspace that is free from distractions and background noise.
• A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
• A computer, monitor, keyboard, mouse, headset, and webcam will be provided by blithequark.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

What We Offer

At blithequark, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect:

• YOU BELONG: We're a diverse and inclusive company that values individual perspectives and promotes a culture of belonging.
• YOU CAN GROW: Our culture is designed to help you thrive and grow in your role, with ongoing training and development opportunities.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, and bring ideas forward to make a positive impact.
• YOU WILL GET SUPPORT: We'll provide you with the resources and support you need to succeed in your role.
• YOU WILL GET REWARDED: We offer competitive wages, medical and dental insurance, 401k, and more.

Compensation and Benefits

As a Customer Service Representative at blithequark, you'll earn a starting wage of $15.50 per hour. We're committed to providing a comprehensive benefits package that includes:

• Competitive wages.
• Medical and dental insurance.
• 401k and retirement planning.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of pets and their owners. We're committed to providing exceptional customer service and creating a positive experience for every customer who interacts with us. If you're a motivated and compassionate individual who shares our values, we want to hear from you.

As a Customer Service Representative at blithequark, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer service. You'll be empowered to make a difference, grow in your role, and develop your skills and expertise.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity and inclusion. We value and embrace the unique perspectives and experiences of our team members and customers. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact us.

If you're ready to join a dynamic and customer-centric team, apply now to become a Customer Service Representative at blithequark!