Experienced Customer Service Representative - Work From Home in Nevada at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering personalized, convenient, and affordable healthcare solutions in a rapidly evolving world. Our brand is built around the concept of 'heart,' emphasizing that the manner in which we deliver our services is just as crucial as the services themselves.

Our Heart At Work Behaviors support this mission, empowering every team member to play a vital role in transforming our culture and accelerating our ability to innovate. We're seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative, working from the comfort of their own home in Nevada.

Job Summary

This role is pivotal in directly interacting with patients, influencing generic utilization, addressing queries, resolving issues, and providing educational support. The ideal candidate will be self-directed, able to work independently while being part of a larger team, and passionate about delivering high-quality service.

Key Responsibilities

• Communicate the benefits of generic medications or other appropriate therapies to patients, aiming to provide overall savings to both patients and clients.
• Collaborate closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications, ensuring a patient-centric approach.
• Undertake numerous adherence outreach efforts to ensure patients remain on their medications and are compliant with their therapies.
• Effectively manage incoming and outgoing phone calls to patients, clients, and other customers, proactively gathering patient and order information.
• Utilize knowledge of insurance, healthcare, and reimbursement-related requirements to dispense, process new referrals, and provide customer education.
• Conduct routine assessments and identify problems, escalating them appropriately to pharmacists when necessary.

Essential Qualifications

• A minimum of 1 year of customer service experience, handling and resolving customer needs over the phone.
• At least 6 months of high-volume customer service experience working in Windows, Microsoft, or a similar application.
• Residency in the state of Nevada.
• A verifiable High School Diploma, GED, or equivalent.

Preferred Qualifications and Skills

While not mandatory, having experience in healthcare or insurance can be beneficial. Proficiency in Microsoft applications and the ability to work in a fast-paced environment are also advantageous. Key skills include:

• Excellent communication and interpersonal skills.
• The ability to work independently with minimal supervision.
• Strong problem-solving and analytical skills.
• A customer-centric approach with empathy and understanding.
• Adaptability and flexibility in a dynamic work environment.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Customer Service Representative, you'll have access to comprehensive training programs designed to ensure your success. Our culture encourages continuous learning, and you'll have opportunities to develop your skills further, potentially moving into more senior roles or exploring different areas within the company.

Work Environment and Company Culture

We offer the flexibility of working from home, provided you meet our standards for a secure and distraction-free workspace with the required internet speed. Our team operates Monday through Friday, with weekends off, and we offer flexible scheduling to accommodate different needs. Our culture is built around a high-energy environment that is passionate about delivering excellent customer service with empathy.

Compensation, Perks, and Benefits

The typical pay range for this role is between $17.00 and $28.45 per hour. In addition to your base compensation, you may be eligible for a bonus, commission, or short-term incentive program. Our comprehensive benefits package includes medical, dental, and vision insurance, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and fully-paid term life insurance. We also offer various well-being programs, education assistance, free development courses, and discount programs with participating partners. As a blithequark employee, you'll enjoy Paid Time Off (PTO), paid holidays, and other time-off benefits consistent with relevant state laws and company policies.

Why Join blithequark?

By joining our team, you'll be part of a dynamic organization that puts heart into caring for our colleagues and communities. You'll have the satisfaction of knowing that your work is making a real difference in people's lives. If you're passionate about delivering exceptional customer service and are looking for a flexible and rewarding career opportunity, we encourage you to apply.

How to Apply

Our application process is straightforward, consisting of two simple steps:

1. Apply online through our website.
2. Participate in our Virtual Job Tryout to fast-track the recruitment process.

Don't miss this opportunity to be part of a team that is transforming healthcare. Apply today and take the first step towards a fulfilling career with blithequark.

The anticipated application window for this opening will close on June 28, 2024. We look forward to welcoming you to our team.