Experienced Customer Service Representative – Remote Work Opportunity with blithequark for Arizona Residents

Welcome to blithequark

At blithequark, we are revolutionizing the way homeowners manage their household chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance. Our innovative approach combines fully vetted service providers, a super-easy online booking application, and an A+ customer service team to make managing household work effortless for our customers. As we continue to grow and expand our services, we are seeking a highly skilled and dedicated Customer Service Associate to join our remote team.

About the Role

We are looking for an exceptional customer service professional who shares our values of being detailed, self-managing, ready, and willing to take on new challenges. As the first point of contact in our call center, you will be responsible for providing top-notch service to our customers and service providers, responding to inquiries, and resolving issues in a timely and professional manner. If you are a motivated and tech-savvy individual who thrives in a remote work environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming calls from customers and service providers, providing exceptional customer service and support
• Respond to customer emails, texts, and web chat inquiries in a timely and professional manner
• Assist customers with bookings, including scheduling, canceling, and rescheduling services
• Help service providers with questions or issues regarding work orders and policy questions
• Troubleshoot software issues and provide technical support to customers and service providers
• Work collaboratively as part of a fully remote team, utilizing technology to facilitate communication, training, and meetings

Essential Qualifications

To be successful in this role, you must possess the following skills and qualities:

• Detailed and thorough in your work, with excellent tracking and progress monitoring skills
• Self-managing, with the ability to work independently with minimal supervision
• Ready and willing to take on interesting and uncommon customer service issues
• Proficient in computer skills, with the ability to work with new applications and troubleshoot common computer issues
• Quality-focused, with a commitment to being professional, efficient, consistent, and honest in all interactions

Preferred Qualifications

While not required, the following skills and experiences are highly desirable:

• Previous experience in customer service, preferably in a remote or call center environment
• Excellent analytical and problem-solving skills, with the ability to analyze customer emails and provide thoughtful responses
• Ability to handle incoming phone calls from customers without getting nervous, with excellent communication and interpersonal skills
• Experience with software troubleshooting and technical support
• Familiarity with remote work tools and technologies, with the ability to work efficiently in a virtual team environment

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for growth and development. As a remote Customer Service Associate, you can expect:

• Competitive compensation, with a pay range of $17.50 to $20.50 per hour, based on experience
• Health insurance benefits and paid time off
• The opportunity to work with a dynamic and innovative company that is revolutionizing the home services industry
• Collaboration with a talented and dedicated team of professionals who share your passion for customer service
• Professional development and growth opportunities, with access to training and resources to help you succeed in your role

Requirements

To be eligible for this role, you must:

• Have a computer and quiet place to work, with a reliable internet connection
• Be a resident of Arizona, as this is a remote job opportunity available only to Arizona residents

Our Culture and Values

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of transparency, accountability, and open communication, where every employee feels valued, respected, and empowered to contribute their best work. As a remote team, we prioritize collaboration, flexibility, and work-life balance, recognizing that our employees are our greatest asset.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Learn More About Us

Visit our website at www.blithequark.com to learn more about our company, our mission, and our values. We are excited to meet our next team member and look forward to receiving your application.