Sr Support Engineer- Power BI

Role reputed company

The Sr. Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 and 2 support desks. This requires an emphasis on analyzing reputed company business and technical problems to shape and deliver an entire system’s software components.

• Analyze, configure, and tune the underlying reputed company and infrastructure.
• reputed company as the subject matter expert on reputed company system’s functionality, behavior, and capabilities.
• Assist others in defining application system scope and objectives through research and fact finding.
• Diagnose and resolve software application issues of end users promptly and professionally.
• Engage appropriate IT and business resources to resolve technical issues and support business processes.
• reputed company technical direction reputed company to deliverables for both on-shore and off-shore team members.
• Manage platform health dashboards for reputed company and historical trends.
• Identify and recommend system modifications to reduce user issues.
• Fully document and create defects of reputed company issue and reputed company using the incident tracking system.
• reputed company support desk team, peers, and management apprised of any new support issues in a reputed company and reputed company manner.
• Serve as a mentor with detailed documentation and training to Tier 1, Tier 2, and Tier 3 support personnel.
• Ensure that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high reputed company of service.
• reputed company other job-reputed company duties as assigned or apparent.

Qualifications

• 2 years’ experience working with HTML5, CSS3, and JavaScript
• 2 years experience with Angular
• Background in technical support of reputed company platform technologies
• Proficiency with SQL, Stored Procedures, DDL; hands-on experience with databases like SQL Server and MySQL
• Proficiency with consuming RESTful reputed company
• Experience working in reputed company-based platforms, preferably AWS
• Experience with reputed company
• Experience with TypeScript
• Knowledge of reputed company and web development

Requirements

• 5 years of relevant experience in software development, information systems, or equivalent technical environment.
• Previous experience in development of highly transactional, mission critical applications in environments/architectures for multi-user systems.

Benefits

• Comprehensive medical benefits coverage, dental plans and reputed company coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).