Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As a pioneer in the industry, blithequark operates almost 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a strong commitment to making a positive impact on people's lives, blithequark offers a wide range of pharmacy and healthcare services, including those that promote equitable access to care for medically underserved populations.

Job Overview

We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for handling high-volume customer requests, performing data entry tasks, and providing exceptional customer service to patients and prescribers. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour. If you have excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize blithequark's solution information section strategies and rules to process new patient enrollments by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or a nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to ongoing training and development opportunities, including certification programs and career advancement possibilities. Our comprehensive training program will equip you with the skills and knowledge necessary to excel in your role and advance your career in the pharmacy and healthcare industry.

Work Environment and Company Culture

blithequark is an Equal Opportunity Employer, including disability/veterans. We pride ourselves on our diverse and inclusive work environment, where employees are valued and respected for their unique perspectives and contributions. As a remote employee, you will be part of a dynamic and supportive team, with opportunities to collaborate and connect with colleagues across the country.

Compensation, Perks, and Benefits

As a Call Center Representative at blithequark, you can expect a competitive salary of $25-$35 per hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible scheduling, remote work options, and opportunities for professional growth and development.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will play a critical role in providing support to patients and prescribers, while also contributing to the success and growth of our organization. Don't miss out on this chance to advance your career and make a positive impact in the lives of others – apply today to become a part of the blithequark team!