Experienced Office Assistant & Customer Care Specialist - Swimming Pool Service Industry with Flexible Work Schedule and Growth Opportunities

Join the Award-Winning Team at blithequark

Are you a highly organized and customer-focused individual looking for a dynamic work environment with opportunities for growth? blithequark, America's largest and premier swimming pool service company, is seeking an experienced Office Assistant & Customer Care Specialist to join our team. As a key member of our customer service team, you will play a vital role in ensuring seamless communication with our customers, providing exceptional service, and supporting our field staff. Enjoy a flexible work schedule, including the option to work from home, and take advantage of our competitive compensation package, free uniforms, and potential for career advancement.

About blithequark and the Swimming Pool Service Industry

blithequark is a leading provider of swimming pool services, dedicated to delivering exceptional customer experiences and maintaining the highest standards of quality. Our team of experts works tirelessly to ensure that every pool is safe, clean, and enjoyable for our customers. With a strong reputation for customer service, we have established ourselves as the go-to swimming pool service company in America. As a member of our team, you will be part of a dynamic and award-winning organization that prioritizes customer satisfaction and employee growth.

Key Responsibilities

As an Office Assistant & Customer Care Specialist at blithequark, your primary responsibilities will include:

• Providing office communications support by answering calls, forwarding messages, and confirming customer work orders in a timely and professional manner.
• Interacting with customers daily to address appointments, service issues, billing inquiries, and other concerns, ensuring that every customer receives exceptional service.
• Conducting customer satisfaction surveys and courtesy calls to gather feedback and improve our services.
• Tracking customer information and maintaining accurate records in our Customer Relationship Management System.
• Scheduling and delegating work orders to field staff, updating and monitoring schedules as needed to ensure efficient operations.
• Executing daily accounting and bookkeeping tasks, including billing, receivables, and payables, to maintain accurate financial records.
• Managing office supplies and addressing office-related malfunctions or requests to ensure a smooth and productive work environment.

Essential Qualifications

To be successful in this role, you will need:

• A college degree or equivalent business experience, with a focus on customer service or a related field.
• 3+ years of experience in the service industry, with a focus on back-office activities, customer service, or a related field.
• Proficiency in computer literacy, including Microsoft Office Suite and QuickBooks, to efficiently manage office tasks and maintain accurate records.
• Strong organizational, planning, and time-management skills to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills to effectively interact with customers, field staff, and management.
• Critical thinking and attention to detail to resolve customer issues and ensure accurate records.

Preferred Qualifications

We are looking for candidates with:

• Knowledge of the swimming pool industry, including common practices, terminology, and regulations.
• Experience with customer relationship software, such as Salesforce or HubSpot, to efficiently manage customer interactions and data.

What We Offer

At blithequark, we offer a competitive compensation package, including:

• Flexible work schedule, including the option to work from home, to accommodate your needs and preferences.
• Competitive compensation based on experience, with opportunities for growth and advancement.
• Free uniforms to ensure you look professional and represent our brand well.
• Potential for career growth and advancement within the organization, with opportunities for professional development and training.
• A dynamic and supportive work environment that prioritizes employee well-being and satisfaction.

Why Join blithequark?

By joining our team at blithequark, you will be part of a dynamic and award-winning organization that prioritizes customer satisfaction and employee growth. You will have the opportunity to work in a flexible and supportive environment, with a competitive compensation package and opportunities for career advancement. Our team is dedicated to delivering exceptional customer experiences, and we are looking for individuals who share our passion for customer service and excellence.

How to Apply

If you are a highly organized and customer-focused individual looking for a dynamic work environment with opportunities for growth, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

Don't miss this opportunity to join our award-winning team and take the first step towards a rewarding career with blithequark!