Experienced Full-Time Online Customer Chat Specialist – Delivering Exceptional Support and Service to Clients at Blithequark

Join the Movement: Empowering Florida's Youth and Families at Blithequark

Blithequark is a pioneering organization dedicated to transforming the lives of young individuals transitioning out of foster care. Our mission-driven work culture is built on a foundation of compassion, empathy, and a commitment to fostering personal growth. As a leader in Broward County's support services, we invite you to be part of our dynamic team as an Online Customer Chat Specialist. This full-time role offers a unique opportunity to make a meaningful impact in your community, contribute to Florida's history, and grow professionally in a supportive environment.

About Blithequark and Our Mission

Blithequark was established through a collaborative effort between local organizations to provide comprehensive access to services for youth aging out of foster care. Our center has evolved into a one-stop resource hub, offering a safe, nurturing environment that promotes personal growth and practical life skills development. By joining our team, you will be part of a movement that creates positive change and empowers individuals to become successful adults.

Why Join Blithequark?

At Blithequark, we pride ourselves on a culture that values:

• Uplifting Mission-Driven Work: Be part of a team that makes a tangible difference in the lives of Florida's children and families.
• Growth and Professional Development: Opportunities for learning, growth, and career advancement in a supportive and dynamic environment.
• Great Benefits Package: Enjoy a comprehensive benefits package, including generous paid time off, holidays, medical, dental, and vision insurance, and a 401(k) plan.

Job Summary

We are seeking an exceptional Online Customer Chat Specialist to provide top-notch customer service and support to our clients. As the ideal candidate, you will possess strong written and verbal communication skills, proficiency in computer applications, and experience in customer support. Your primary responsibility will be to deliver excellent customer service, resolve issues efficiently, and provide accurate information to customers in a timely manner.

Key Responsibilities:

• Customer Service Excellence: Provide exceptional support to customers, answering questions, resolving issues, and offering solutions in a timely and efficient manner.
• Monitoring and Responding to Inquiries: Respond promptly to customer inquiries, ensuring that all concerns are addressed and resolved.
• Providing Accurate Information: Offer accurate and helpful information to customers, ensuring that their needs are met and exceeded.
• Problem-Solving and Issue Resolution: Resolve customer problems and issues in a professional and courteous manner.
• Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products and services, enhancing customer experience and driving revenue growth.
• Tracking and Reporting: Track and report customer interactions, providing valuable insights to inform business decisions.

Requirements and Qualifications

To succeed as an Online Customer Chat Specialist at Blithequark, you must possess:

Essential Qualifications:

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Computer Proficiency: Proficiency in computer applications, including MS Office, PLM, and SAP basis.
• Customer Support Experience: Experience in customer support, with a proven track record of delivering exceptional service.
• Independent and Team Work: Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations, identify solutions, and implement effective resolutions.
• Ability to Work Under Pressure: Ability to work under pressure, managing multiple tasks and priorities in a fast-paced environment.

Preferred Qualifications:

• Previous Experience in a Chat Support Role: Previous experience in a chat support role, with a strong understanding of online customer service best practices.
• Familiarity with CRM Software: Familiarity with CRM software and other customer support tools.

Career Growth and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As an Online Customer Chat Specialist, you will have access to:

• Comprehensive Training Program: A comprehensive training program, designed to equip you with the skills and knowledge necessary to excel in your role.
• Ongoing Support and Feedback: Ongoing support and feedback from our experienced team leaders and mentors.
• Career Advancement Opportunities: Opportunities for career advancement and professional growth within the organization.

Work Environment and Company Culture

Blithequark is dedicated to creating a work environment that is supportive, inclusive, and dynamic. Our company culture is built on:

• Collaboration and Teamwork: A culture of collaboration and teamwork, where every team member is valued and respected.
• Innovation and Creativity: A commitment to innovation and creativity, encouraging team members to think outside the box and develop new solutions.
• Community Involvement: A strong focus on community involvement, with opportunities for team members to participate in volunteer initiatives and community events.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Medical, Dental, and Vision Insurance: Comprehensive medical, dental, and vision insurance.
• 401(k) Plan: A 401(k) plan, with company match.
• Generous Paid Time Off and Holidays: Generous paid time off and holidays.

Conclusion

If you are passionate about delivering exceptional customer service, making a positive impact in your community, and growing professionally in a dynamic environment, we encourage you to apply for the Online Customer Chat Specialist role at Blithequark. Join our team and be part of a movement that creates positive change and empowers individuals to become successful adults.