Experienced Full Stack Remote Customer Service and Sales Representative – Retention Specialist Role with Comprehensive Training and Growth Opportunities at Blithequark

Join the Team at Blithequark: Where Purpose Meets Profession

Blithequark has been at the forefront of helping save lives since 1874. As the leading smart home security provider in the U.S., we are dedicated to protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. At Blithequark, our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.

Explore Life at Blithequark

We invite you to learn more about our vibrant culture and what it's like to be part of our team. Discover the opportunities for growth, the commitment to our employees, and how we strive to make a difference in our communities. Check out more about life at Blithequark here and see why we're an employer of choice.

The Role: Remote Customer Service/Sales Representative – Retention Specialist

In this critical role, you will serve as a Retention Specialist, focusing on retaining customers who wish to cancel their Blithequark services. You will be an expert problem solver in a retention and sales capacity, handling a high volume of incoming calls from customers requesting to cancel. Your goal will be to proactively identify opportunities and recommend long-term solutions to keep customers engaged with Blithequark.

Key Responsibilities:

• Handle incoming calls from customers requesting to cancel their services and act as an expert problem solver to retain their business.
• Provide an award-winning customer experience that increases brand loyalty and retains customers long-term.
• Identify and recommend long-term solutions to customers, focusing on the value Blithequark offers.
• Utilize exceptional de-escalation skills on difficult calls, focusing on identifying concerns and providing multiple offers to resolve customer issues.
• Retain long-term business for Blithequark through customer service commitments, providing the right solutions to save customers.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request and negotiate the right solution.
• Consistently improve performance and achieve goals.
• Multitask and use several tools (10+) to help retain customers and make them customers for life.
• Maintain knowledge of Blithequark policies, products, services, and systems, as well as knowledge of the wireless industry, service capabilities, and other security companies.

What We Offer: Culture, Development, and Experience

At Blithequark, we believe that culture is everything. You're not just joining a company; you're joining a family that shares the same goal: Saving Lives. We're serious about creating a culture of career advancement, and we want you to achieve your goals personally and professionally.

Benefits and Perks:

• Paid training for the first 8-12 weeks in Wichita, KS.
• Development opportunities for career growth and advancement.
• Inclusive experience for every employee focused on family, partnership, development, incentives, and fun.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• A culture of coaching, development, and career growth opportunities.

Requirements and Qualifications

Essential Qualifications:

• 2+ years of experience in a sales role, selling or saving customers in a company tied to performance.
• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Ability to work with numerous screens and programs open to help resolve customer issues.
• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service.
• Be able to interpret contracts and communicate terms and conditions.
• Perform quick calculations.
• Active listening.
• Negotiation Skills.

Technical Requirements:

• Private, undisturbed place to work from home, free from any distractions.
• Designated distraction-free place to work from home.
• High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
• Internet Speeds of at least 25mbps to download and 15mbps to upload.

Schedule and Training

Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! This role requires onsite paid training for the first 8-12 weeks in Wichita, KS. During our comprehensive 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. Your learning journey is focused on product knowledge, selling/saving, competition, and systems training.

Pay and Benefits

The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Why Choose Blithequark?

At Blithequark, it's more than a job; it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Blithequark is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Blithequark strives to ensure every employee and applicant feels valued. Visit us to learn more.

The anticipated end date for application submission is 8/13/2024. The role is scheduled to start 9/16/2024.

Don't miss this opportunity to be part of a team that makes a difference. Apply now to join our team at Blithequark and start your journey towards a fulfilling career.