Experienced Full-Time Remote Patient Care Advocate - Customer Service Representative for Pharmacy Benefits at Blithequark

Join the Blithequark Team as a Patient Care Advocate

Blithequark is seeking a highly skilled and compassionate Patient Care Advocate to join our team as a full-time remote customer service representative. As a Patient Care Advocate, you will play a critical role in delivering exceptional customer service to our members, providers, physicians, and internal and external clients related to pharmacy benefits. If you have a passion for helping others and a knack for resolving complex issues, we encourage you to apply for this exciting opportunity.

About Blithequark

At Blithequark, we are dedicated to providing innovative solutions that make a positive impact on people's lives. Our pharmacy benefits program is designed to help individuals and families access the medications they need to maintain their health and well-being. As a Patient Care Advocate, you will be an integral part of our team, working closely with our members, providers, and physicians to ensure seamless communication and issue resolution.

Key Responsibilities

• Handle inbound and outbound calls from members, providers, and physicians, responding to questions and concerns related to pharmacy benefits.
• Research and resolve problems in a timely manner, utilizing our computerized system to gather information and respond to inquiries.
• Assist members in understanding and maximizing the use of their pharmacy distribution program, ensuring they receive the support they need.
• Document issues and resolutions in a common database, maintaining accurate and complete records of all inquiries.
• Escalate issues as necessary, identifying and addressing concerns received from patients and/or clients in a prudent and timely manner.
• Collaborate with other operational departments to research and resolve mail order and claims issues, responding to members within performance agreement guidelines.
• Maintain good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state, and federal safety regulations.
• Perform other duties as needed, demonstrating flexibility and adaptability in a fast-paced environment.

Essential Qualifications

Experience

• 1 year of experience in a call center or customer service environment (preferred).
• 1 year of experience in customer service, with a focus on resolving complex issues and providing exceptional support (preferred).

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to empathize with members, providers, and physicians.
• Strong problem-solving and analytical skills, with the ability to research and resolve complex issues.
• Proficient in using computerized systems to gather information and respond to inquiries.
• Ability to work in a fast-paced environment, maintaining productivity standards and performance guarantees.
• Strong attention to detail, with the ability to accurately document issues and resolutions.
• Ability to escalate issues in a prudent and timely manner, ensuring corrective action is pursued and expedited.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As a Patient Care Advocate, you will have access to ongoing training and support, enabling you to enhance your skills and advance in your career. We offer:

• Comprehensive training program, ensuring you have the knowledge and skills needed to succeed.
• Ongoing coaching and feedback, helping you to continuously improve your performance.
• Career advancement opportunities, with the potential to move into leadership or specialized roles.
• Competitive compensation and benefits package, reflecting our commitment to your well-being.

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a positive and supportive work environment. As a remote team member, you will have the flexibility to work from home, with a schedule that includes:

• Monday to Friday, with weekends as needed.
• Opportunities for professional growth and development, with a focus on work-life balance.
• A culture that values empathy, compassion, and exceptional customer service.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary, reflecting your skills and experience.
• Benefits package, including opportunities for professional growth and development.
• Perks and rewards, recognizing your contributions to our team.

Why Join Blithequark?

At Blithequark, we are passionate about making a positive impact on people's lives. As a Patient Care Advocate, you will have the opportunity to:

• Make a difference in the lives of our members, providers, and physicians.
• Work with a talented and dedicated team, committed to exceptional customer service.
• Grow and develop your skills, with opportunities for career advancement.
• Enjoy a flexible and supportive work environment, with a focus on work-life balance.

How to Apply

If you are a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team as a Patient Care Advocate.

We welcome applications from individuals with a criminal record and are committed to equal opportunities for all.