Experienced Customer Service Representative - Work from Home for blithequark's Pharmacy Benefit Manager Division

Join the Heart of Healthcare with blithequark

At blithequark, we're dedicated to transforming the healthcare experience by putting our heart into every moment of our members' health. As a leader in the industry, we're seeking talented Customer Service Representatives to join our Caremark Member Operations team. If you're passionate about delivering exceptional service and want to make a difference in people's lives, we invite you to apply for this exciting opportunity to work from home with blithequark.

About blithequark and Our Purpose

blithequark is a Fortune 4 company that's revolutionizing the way healthcare is delivered. Our purpose is to bring our heart to every moment of our members' health, and we're committed to making healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors guide our actions and decisions, ensuring that we always put our members at the center of what we do.

Position Summary

We're looking for experienced Customer Service Representatives to join our team in our Pharmacy Benefit Manager (PBM) division. As a Customer Care Representative, you'll be responsible for providing exceptional service to our members, answering questions about their pharmacy benefit plans, and resolving issues in a timely and professional manner. You'll have the opportunity to work with a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and more.

Key Responsibilities:

• Take inbound calls from members and answer questions about their pharmacy benefit plans, prescription insurance, medication coverage, and mail order prescriptions.
• Provide solutions to help simplify members' healthcare experiences and address their concerns in a patient, helpful, and empathetic manner.
• Utilize your knowledge and skills to offer personalized support and guidance to members, ensuring they understand their coverage and options.
• Participate in ongoing training and development to stay up-to-date on industry trends, products, and services.
• Collaborate with colleagues to achieve business objectives and contribute to a positive and inclusive work environment.

Requirements and Qualifications

Essential Qualifications:

• 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience.
• Computer proficiency in Windows-based applications.
• High School Diploma or equivalent experience.

Preferred Qualifications:

• Associates degree or equivalent experience.
• Ability to problem-solve in a positive and productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.
• At least 6 months of healthcare experience.

What We Offer

Compensation and Benefits:

We offer a competitive pay rate starting at $17.50 per hour, with a pay range of $17.00 - $25.65 per hour. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• Tuition reimbursement.
• Discount programs, including a CVS store discount.
• Paid Time Off (PTO) and holidays.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.

Work Environment and Culture:

At blithequark, we prioritize our colleagues' well-being and offer a flexible work environment that supports work-life balance. As a Customer Service Representative, you'll have the opportunity to work from home and enjoy a better balance between your personal and professional life. Our company culture is built on our Heart At Work Behaviors, which emphasize empathy, respect, and inclusivity.

Career Growth and Development:

We're committed to helping our colleagues grow and develop their skills. As a Customer Service Representative, you'll have opportunities to advance in your career and take on new challenges. Our Career Mapping guide provides a clear path for progression, and we offer ongoing training and development programs to support your success.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a company that puts its heart into every moment of its members' health, we invite you to apply for this exciting opportunity. Our application process is simple:

1. Apply online.
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position.

Don't miss this chance to join our team and make a difference in the lives of our members. Apply today and start your journey with blithequark!