Experienced Customer Service Agent - Virtual Assistant Role at blithequark

Join blithequark as a Customer Service Agent and Deliver Exceptional Client Experiences

At blithequark, we're committed to providing a workplace that is not only stable but also fosters growth, learning, and innovation. As a Customer Service Agent, you will be the face of blithequark, interacting with clients, resolving issues, and ensuring that every customer has a positive experience. If you're passionate about delivering top-notch service and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark operates in the private industry, focusing on delivering high-quality services to its clients. As a leader in its field, blithequark is dedicated to innovation and customer satisfaction. The company values its employees, providing them with opportunities for professional growth and development. By joining blithequark, you'll become part of a team that is passionate about making a difference in the lives of its customers.

Key Responsibilities

• Provide cordial support to both internal and external clients, maintaining positive relationships and ensuring client satisfaction.
• Work collaboratively as part of a team to achieve organizational goals and objectives.
• Handle client inquiries, resolve issues, and address concerns in a timely and professional manner.
• Operate a computerized retail point-of-sale system, manage boarding, baggage service, reservations, and resolve related complaints and issues.
• Manage cash, checks, credit cards, travel vouchers, and coupons as forms of payment, process charges, make change, and balance daily transactions.
• Check in items and freight, answer phone calls to provide information, page clients, resolve issues or complaints, and assist as needed.
• Handle transactions necessary to load the aircraft in a timely and efficient manner.
• Manage upset clients due to oversales, delayed or canceled flights, lost, delayed, or damaged baggage, resolving issues quickly and within company guidelines.
• Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer general inquiries from clients and other airport visitors.
• Complete forms and reports as required by the organization.
• Write anomaly and protest reports as necessary.
• Perform other work-related duties as directed by management.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A Bachelor's degree in any field.
• The ability to type or use a computer keyboard with adequate speed to meet the demands of the job.
• Strong communication and interpersonal skills, with the ability to work with people as part of a team, meet the public, and work under stressful conditions.
• The capacity to learn and understand tagging procedures, rules, and regulations.
• Awareness of hazardous situations and the ability to handle emergencies on a case-by-case basis.
• Good written and oral communication skills.
• The ability to convey information and instructions verbally or via radio equipment effectively.

Preferred Qualifications

• Previous customer service experience, although not required, is highly desirable.
• Knowledge of a second language is an asset but not necessary.
• Experience working in a fast-paced, dynamic environment.

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive compensation with opportunities for future salary increases based on the applicable collective bargaining agreement pay scale.
• Opportunities for overtime and shift charges.
• Travel benefits, including the ability to fly for free on any available seat on blithequark flights.
• A 401(k) company match of up to 9.3% of your eligible compensation.
• Potential for annual Profit Sharing contributions to your retirement.
• A dynamic work environment that encourages innovation and growth.

Work Environment and Company Culture

blithequark is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that reflects the communities we serve. Our company culture is built on the principles of respect, caring, and a commitment to delivering exceptional customer experiences. As a Customer Service Agent, you'll be part of a team that values collaboration, innovation, and continuous learning.

Career Growth Opportunities

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Agent, you'll have opportunities to advance your career, develop new skills, and take on new challenges. We encourage our employees to strive for excellence and provide the support and resources needed to achieve their career goals.

Training and Development

As a new hire, you'll undergo a comprehensive training program that includes 4.5 months of training, consisting of 8 hours of classroom or hands-on training per day, 5 days a week. This training will equip you with the skills and knowledge needed to excel in your role.

How to Apply

If you're ready to join a dynamic team and deliver exceptional client experiences, we encourage you to apply for the Customer Service Agent role at blithequark. Please ensure you meet the essential qualifications and have the required documents ready before submitting your application.

Required documents include:

• Qualifications certificate with mark sheets.
• Passport-size photographs.
• Signature.

To apply, simply click on the link below, fill out the application form, attach the required documents, and submit your application.

Apply Now!

Conclusion

Joining blithequark as a Customer Service Agent is an exciting opportunity to be part of a team that is passionate about delivering exceptional client experiences. With a comprehensive benefits package, opportunities for career growth, and a dynamic work environment, we offer a workplace that is both challenging and rewarding. If you're ready to take your career to the next level, apply now and become part of the blithequark team.