Experienced Chat and Call Customer Support Representative for Luxury Home Décor at blithequark

Join the blithequark Team: Elevating Customer Experience in Luxury Home Décor

At blithequark, we believe that your home is a canvas that reflects your unique personality and style. That's why we're dedicated to providing an exquisite range of luxury home furnishings that cater to diverse tastes and preferences. As an authorized dealer of Hunter Douglas window coverings, we empower our clients to control light and ambiance with elegance and sophistication. Our extensive collection features an array of fabrics, textures, and colors, ensuring that every customer finds the perfect fit for their vision.

But blithequark is more than just a purveyor of fine furniture; we're a partner in transforming spaces. Our team of seasoned interior designers works closely with clients to bring their concepts to life, whether it's revitalizing a single room or undertaking a comprehensive home redesign. From the initial consultation to the final installation, we're committed to delivering exceptional service and unparalleled expertise.

About the Role: Chat Call Customer Support Representative

As a Chat Call Customer Support Representative at blithequark, you will be the linchpin in our customer service endeavors, ensuring that our clients receive the highest level of support and satisfaction. This multifaceted role involves managing order processing, addressing customer inquiries, and resolving issues with poise and professionalism. If you're a customer-centric individual with a flair for communication and a passion for delivering outstanding service, we invite you to join our dynamic team.

Key Responsibilities:

• Managing order processing for customers using our proprietary order entry systems, ensuring accuracy and timeliness.
• Collaborating with customers, sales representatives, and sales management via phone and email to address queries and provide product information.
• Handling incoming calls and emails from customers, resolving issues promptly, and ensuring customer satisfaction.
• Demonstrating strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Working closely with our technical support and collection personnel to expedite orders and resolve customer problems.
• Processing purchase orders and managing inventory restocking.
• Maintaining strong relationships with customers, gathering feedback, and following up to ensure their needs are met.
• Responding to pricing and product inquiries, and executing contract maintenance, including informing customers of pricing contract changes.
• Undertaking other duties as assigned, showcasing flexibility and a willingness to adapt.

Essential Qualifications:

To excel in this role, you should possess:

• Excellent telephone skills, with the ability to handle multiple daily telephone calls in a positive and courteous manner.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook (preferred).
• Great follow-up skills, with excellent verbal and written communication skills.
• The ability to write legibly, with correct spelling, grammar, and punctuation.
• A self-starting attitude, with the capacity to work independently and as part of a team to achieve departmental objectives.
• Effective problem-solving skills, with the ability to analyze situations and resolve issues (e.g., consolidating shipments from various suppliers and ensuring correct export documentation).

Preferred Qualifications:

While not mandatory, the following qualifications can enhance your candidacy:

• Previous experience in customer support or a related field.
• Familiarity with luxury home décor or interior design principles.
• Knowledge of CRM systems and order management software.

Skills and Competencies:

To succeed at blithequark, you'll need to demonstrate:

• Customer-centricity, with a passion for delivering exceptional service.
• Strong communication and interpersonal skills.
• Organizational and time management abilities.
• Problem-solving and analytical skills.
• Adaptability and flexibility in a fast-paced environment.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to nurturing talent and fostering growth. As a Chat Call Customer Support Representative, you'll have opportunities to:

• Develop your customer service and communication skills.
• Gain insights into the luxury home décor industry and interior design principles.
• Expand your knowledge of CRM systems and order management software.
• Collaborate with cross-functional teams, including sales, technical support, and collection personnel.

Work Environment and Company Culture:

blithequark is a dynamic and inclusive organization that values creativity, innovation, and teamwork. Our work environment is designed to promote collaboration, productivity, and employee well-being. We offer:

• A flexible work arrangement, with opportunities for remote work.
• A culture that encourages learning, growth, and professional development.
• A diverse and talented team, with a passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Weekly direct deposit.
• Paid holidays and personal time off.
• 401(k) with company match.
• Voluntary life and AD&D insurance, short-term and long-term disability coverage, and other voluntary insurance options.
• Pre-paid legal and employee assistance programs.

Join Our Team: Apply Now!

If you're a motivated and customer-focused individual looking to join a dynamic team in the luxury home décor industry, we invite you to apply for the Chat Call Customer Support Representative role at blithequark. With your skills, experience, and passion for delivering exceptional service, you'll be an invaluable asset to our team. Apply now and become a part of our journey to redefine the customer experience in luxury home décor.