Experienced Chat Support Associate - Veterinary Professionals Community Engagement

Transforming the Animal Health Industry with blithequark

blithequark is revolutionizing the $50B animal health industry by providing an eCommerce and mobile platform that enables veterinary practices to compare and buy supplies from all vendors in one place. With a community of over 17,000 veterinary hospitals across the USA, we're on a mission to modernize the way veterinarians shop for supplies, allowing them to focus more on giving care and less on comparing prices. As a growing team backed by Y Combinator and venture capitalists in Silicon Valley and NYC, we're seeking talented and passionate individuals to join our team.

About the Chat Support Associate Role

As a Chat Support Associate at blithequark, you'll play a critical role in engaging with our vibrant community of veterinary professionals, supporting them in their purchasing decisions and processes through our platform. You'll work collaboratively with our support team to provide an exceptional user experience through live chats, phone calls, emails, internal discussion boards, and platform demos.

Key Responsibilities:

• Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely and effective manner.
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible manner.
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more.
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools.
• Collaborate with vendor and industry partners to streamline communication and alerts between systems.
• Help develop and expand processes to streamline support workflows.

Essential Qualifications:

To succeed in this role, you'll need:

• 1 year of relevant, customer-facing work experience.
• A 2-year Associate's Degree or 4-year College Degree.
• Excellent written and verbal communication skills.
• Experience in chat support is preferred.
• Patience and compassion when handling difficult situations.
• The ability to adapt quickly and manage many concurrent responsibilities.
• A strong desire to learn and help our customers succeed.
• A positive attitude and one-for-all team mentality with excellent collaboration skills.

Preferred Skills and Competencies:

• Knowledge of intercom and/or experience with other chat platforms.
• Tech/start-up work experience is a plus.
• Ability to work in a fast-paced, team environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow professionally. As a Chat Support Associate, you'll have the opportunity to:

• Develop your customer-facing skills and expertise.
• Learn about the animal health industry and our platform.
• Collaborate with cross-functional teams to drive business growth.
• Take on new challenges and responsibilities as we continue to grow.

Work Environment and Company Culture

blithequark is a 100% remote company within the USA, offering:

• A flexible work environment that allows you to work from home.
• A comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and employee referral program.
• An at-home office setup to ensure you have the tools you need to succeed.
• Bi-annual company retreats to connect with your colleagues in person.
• An open vacation policy that allows you to take time off when you need it.
• Equity and monthly team events to foster a sense of community.

Compensation and Benefits

We offer a competitive compensation package and a range of benefits to support your well-being and career growth. While we can't disclose specific details here, we can assure you that our package is designed to attract and retain top talent.

Join Our Team!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds.

A Word of Caution

Please be aware that scammers may impersonate our company or employees. To protect yourself, be cautious of:

• Job listings not posted on our official careers page, LinkedIn, BuiltIn, or Indeed.
• Communications not coming from verified email addresses and phone numbers.
• Requests for sensitive personal or financial information during the application process.

If you suspect any fraudulent activity, please report it to our recruiting department immediately.

blithequark is an equal opportunity employer, committed to providing a work environment free from discrimination, harassment, and retaliation. We are dedicated to providing equal employment opportunity to all applicants in accordance with all applicable laws and regulations.

If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.