Experienced Customer Service Representative - Chat and Call Support Specialist at blithequark

Join blithequark, Your Partner in Luxury Home Décor

At blithequark, we understand that your home is a reflection of your unique personality and style. That's why we're dedicated to providing an exquisite range of luxury home furnishings that cater to diverse tastes and preferences. As an authorized dealer of Hunter Douglas window coverings, we help you control the light in your home with elegance and sophistication. Our extensive collection includes a wide variety of fabrics, textures, and colors, ensuring that you find the perfect fit for your space.

But blithequark is more than just a luxury furniture store. Our team of seasoned interior designers is committed to helping clients bring their vision to life. Whether you're looking to refresh a single room or redesign your entire home, we're here to guide you through every step of the process, from the initial concept to the final installation.

About the Role

We're seeking an experienced Customer Service Representative - Chat and Call Support Specialist to join our team at blithequark. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their satisfaction, and fostering long-term relationships. If you're a skilled communicator with a passion for providing top-notch customer service, we encourage you to apply.

Key Responsibilities

• Managing order processing for customers using our proprietary order entry systems, ensuring timely and accurate execution.
• Collaborating with customers, sales representatives, and sales management via phone and email to address queries, provide product information, and resolve issues promptly.
• Handling incoming calls and emails from customers, responding to their concerns, and offering solutions in a professional and courteous manner.
• Demonstrating strong organizational and time management skills, with the ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• Working closely with our technical support and collection personnel to expedite orders and resolve customer problems efficiently.
• Processing purchase orders and managing inventory restocking to ensure seamless operations.
• Maintaining strong relationships with customers, gathering feedback, and following up to ensure their satisfaction and loyalty.
• Responding to pricing and product inquiries, providing accurate information, and executing contract maintenance as needed.
• Informing customers of pricing contract changes and other relevant updates, ensuring transparency and trust.
• Performing other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Requirements and Qualifications

To excel in this role, you should possess:

• Excellent telephone skills, with the ability to handle multiple daily telephone calls in a positive and professional manner.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to learn our proprietary systems quickly.
• Great follow-up skills, with excellent verbal and written communication skills, ensuring clear and effective communication.
• The ability to write legibly, with correct spelling, grammar, and punctuation, demonstrating attention to detail.
• A self-starting attitude, with the ability to work independently and as part of a team to achieve departmental objectives.
• Effective problem-solving skills, with the ability to analyze situations and resolve issues efficiently, such as consolidating shipments from various suppliers and ensuring accurate documentation for export.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Our benefits package includes:

• A competitive hourly rate of $25-$45, reflecting your experience and qualifications.
• Comprehensive medical, dental, and vision offerings, ensuring your overall well-being.
• Weekly direct deposit, providing convenient and timely access to your earnings.
• Paid holidays and personal time off, allowing you to recharge and enjoy time with loved ones.
• A 401(k) plan with a company match, helping you plan for your future.
• Voluntary life and AD&D insurance, short-term and long-term disability coverage, and other voluntary benefits, providing additional security and peace of mind.
• Pre-paid legal and employee assistance programs, supporting your overall well-being and providing access to valuable resources.

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative - Chat and Call Support Specialist, you'll have opportunities to:

• Develop your communication and problem-solving skills, becoming a trusted expert in our customer service team.
• Build strong relationships with customers, understanding their needs, and providing personalized support.
• Collaborate with cross-functional teams, including sales, technical support, and collection personnel, to ensure seamless operations and exceptional customer experiences.
• Stay up-to-date with industry trends and developments, expanding your knowledge and expertise in luxury home décor and customer service.

Our Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our team is passionate about delivering exceptional customer service and creating beautiful spaces that reflect our clients' unique styles. We value:

• Collaboration and teamwork, recognizing that together, we can achieve great things.
• Innovation and creativity, encouraging our team members to think outside the box and share their ideas.
• Continuous learning and growth, providing opportunities for professional development and skill-building.
• Diversity and inclusion, celebrating our differences and fostering a culture of respect and empathy.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative - Chat and Call Support Specialist, you'll play a critical role in shaping our customers' experiences and driving our business forward. Apply now and become a part of our dynamic team!