Seasonal Customer Care Specialist - Remote Opportunity at blithequark

Join blithequark as a Seasonal Customer Care Specialist and Deliver Exceptional Customer Experiences Remotely

blithequark is a fashion-lifestyle brand that embodies big dreams, colorful confidence, and inspired design. Founded on the principles of Family, Fashion, and Philanthropy, we believe that our employees and customers are the heart and soul of our brand. As a Seasonal Customer Care Specialist at blithequark, you will play a vital role in providing top-notch customer service, ensuring customer satisfaction, and representing the blithequark brand image.

About the Role

This is a full-time, remote position that requires working weekdays and weekends with varying hours or days. As a Seasonal Customer Care Specialist, you will be the voice of blithequark to internal and external customers, providing "WOW" customer service and representing the brand image at all times. You will be responsible for promptly answering and responding to customer calls and emails, resolving issues effectively, and following up on unresolved customer issues.

Key Responsibilities

• Promptly answer and respond to all customer calls and emails, resolving issues effectively with the blithequark Family spirit.
• Follow up swiftly on any unresolved customer issues to ensure customer satisfaction.
• Make thoughtful, smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction.
• Suggest and improve customer service processes and documentation procedures.
• Help train and support other team members as needed.
• Proactively communicate to various teams to enhance the customer experience in stores and on the website.
• Perform other duties as assigned.

Essential Job Functions

• Arrive at scheduled shift ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager.
• Utilize available technology and resources to ensure all calls and emails are answered during business hours.
• Be the voice of blithequark to internal and external customers, providing "WOW" customer service and representing the brand image at all times.

Requirements

To be successful as a Seasonal Customer Care Specialist at blithequark, you should possess:

• 1-2 years of retail and/or customer service experience.
• Superior verbal and written communication skills.
• Ability to multi-task effectively and efficiently.
• Very strong organizational skills with a big emphasis on follow-through.
• Excellent data entry skills.
• Ability to learn multiple systems rapidly.
• Maintain a positive attitude in all situations and represent the blithequark brand in all aspects.
• Be a team player.
• Look for continuous improvement in customer service experience and processes.
• Be extremely process-oriented.

What We Offer

As a Seasonal Customer Care Specialist at blithequark, you will have the opportunity to:

• Work with a dynamic and growing company.
• Develop your customer service skills and expertise.
• Be part of a team that values diversity and inclusion.
• Enjoy a flexible remote work arrangement.
• Receive competitive compensation and benefits.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive to all employees. As a remote worker, you will be part of a distributed team that collaborates and communicates effectively to achieve common goals.

Compensation and Benefits

blithequark offers competitive compensation and benefits to its employees. While the specifics of the compensation package are not disclosed here, we can assure you that it is designed to attract and retain top talent.

Career Growth Opportunities

As a Seasonal Customer Care Specialist at blithequark, you will have the opportunity to develop your skills and expertise, and potentially move into other roles within the company. We value internal talent and promote from within whenever possible.

Availability and Scheduling

This is a temporary, full-time position available for an estimated 8-20 weeks. You must be available to work one of the following shifts:

• Monday – Thursday 7a CST – 6p CST
• Tuesday – Friday 7a CST – 6p CST
• Friday – Monday 7a CST – 6p CST
• Monday – Thursday 10a CST – 9p CST

Exact days and hours are subject to change based on business needs.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website.

blithequark is an equal opportunity employer and values diversity at our company. We look forward to hearing from you!