Software Support Manager - Technical Lead & Customer Success Expert in Remote Work Environment

Join the Team at Visum, LLC: Where Purpose-Driven Professionals Thrive

Are you a motivated and results-driven professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and a knack for technical problem-solving? Visum, LLC, a fast-growing software company servicing the Rental Industry, is seeking a highly skilled Software Support Manager to join our dynamic team in a remote work environment. As a Software Support Manager, you will play a critical role in ensuring the success of our customers and driving the growth of our business.

About Visum, LLC and Our Industry-Leading Software Solution

Visum, LLC is a innovative software company that provides an exceptional software solution, FocalPoint, to the Rental Industry. Our software is designed to help businesses streamline their operations, improve efficiency, and drive revenue growth. With a strong focus on customer satisfaction, we are committed to delivering world-class support and services to our clients. Our team is made up of purpose-driven professionals who are passionate about making a difference in the industry.

Job Summary

We are looking for a seasoned Software Support Manager who is eager to lead our support team and provide high-quality support to our customers. As a Software Support Manager, you will be responsible for managing and mentoring a team of support professionals, developing and implementing support processes, and ensuring that our customers receive exceptional service. You will also have the opportunity to collaborate with our development team to drive product improvements and innovation.

Key Responsibilities

• Leadership and Team Management: Lead and manage a team of support professionals, providing guidance, coaching, and feedback to ensure the team's success.
• Customer Support: Provide high-quality support to our customers, resolving technical issues and addressing their needs in a timely and professional manner.
• Product Knowledge and Training: Develop and maintain in-depth knowledge of our software products and services, including FocalPoint. Create and maintain training tools, videos, help files, and testing procedures to ensure that our customers and support team have the resources they need to succeed.
• Customer Onboarding: Manage and oversee the onboarding process for new customers, ensuring that they have a smooth and successful transition to our software solution.
• Issue Resolution: Diagnose and resolve software-related issues, collaborating with the development team as needed to ensure prompt and effective resolution.
• Communication and Collaboration: Communicate effectively with customers, the support team, and other stakeholders to ensure that issues are resolved and that our customers are satisfied.
• Product Feedback and Improvement: Gather and relay customer feedback to the development team, contributing to product improvements and innovation.
• Staying Current: Stay up-to-date on our software products and updates, ensuring that the support team has the knowledge and resources they need to provide exceptional support.

Essential Qualifications

• Technical Skills: Proficiency in Microsoft Office and SQL knowledge a plus.
• Technical Writing: Good technical writing skills, with the ability to create high-quality documentation and training materials.
• People Skills: Excellent people skills, with the ability to communicate effectively with customers, the support team, and other stakeholders.
• Adaptability and Flexibility: Adaptability and willingness to learn the industry and market trends.
• Self-Motivation: Self-motivated and target-oriented, with a hunger to develop within the company.
• Experience: Minimum 3 years of experience in a managerial role, with 1 year of experience in a help desk or support environment.

Preferred Qualifications

• Education: High school or equivalent.
• Technical Skills: Experience with Windows operating systems.

What We Offer

At Visum, LLC, we are committed to providing a dynamic and supportive work environment that allows our team members to thrive. Here are just a few of the benefits and perks we offer:

• Competitive Salary: A competitive salary package, commensurate with experience, ranging from $60,000 to $70,000 per year.
• Remote Work Environment: The opportunity to work in a remote environment, with the flexibility to create your own schedule and work from anywhere.
• Career Growth Opportunities: Opportunities for career growth and professional development, with a focus on mentorship and training.
• Paid Time Off: 2 weeks of paid vacation per year for the first three years, increasing to 3 weeks of paid vacation after 4 years.
• Paid Holidays: Paid holidays, including New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
• Annual Reviews: Annual reviews, with a performance-based salary increase.
• Flexible Work Schedule: A flexible work schedule, with core hours of 8am-5pm, Monday through Friday.

Why Join Our Team?

At Visum, LLC, we are passionate about our work and committed to making a difference in the Rental Industry. Here are just a few reasons why you should consider joining our team:

• Purpose-Driven Culture: A purpose-driven culture that emphasizes customer satisfaction, innovation, and teamwork.
• Opportunities for Growth: Opportunities for career growth and professional development, with a focus on mentorship and training.
• Dynamic Work Environment: A dynamic and supportive work environment that allows our team members to thrive.
• Competitive Benefits Package: A competitive benefits package, including paid time off, paid holidays, and a flexible work schedule.

How to Apply

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join our team and take your career to the next level!