Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences with blithequark's Innovative Technology and Communications Solutions

Welcome to blithequark

blithequark is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

About the Role

With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us. When they have questions or issues, you'll be there. As a Customer Sales and Service Representative at blithequark, you'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in cloud and security solutions, Internet of Things, and video entertainment.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Proven track record of meeting sales goals and building strong customer relationships.
• Experience working in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Career Growth and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We're dedicated to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe that diversity makes us stronger, and we're committed to creating an environment where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including flexible working arrangements, employee recognition programs, and a comprehensive benefits package. At blithequark, you'll be part of a team that's passionate about making a difference and delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You'll also have access to a range of perks, including employee discounts, flexible working arrangements, and a comprehensive wellness program. At blithequark, we're committed to recognizing and rewarding our employees' hard work and contributions.

Conclusion

If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for the Customer Sales and Service Representative position at blithequark. As a member of our team, you'll be part of a dynamic and innovative company that's shaping the future of technology and communications. Don't miss out on this opportunity to join a talented team of professionals who are passionate about delivering exceptional customer experiences. Apply today and take the first step towards an exciting and rewarding career with blithequark!