Experienced Bilingual Spanish/English Customer Service Representatives – Remote Work Opportunity with Blithequark

Introduction to Blithequark

Blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, blithequark is a force of good in supporting communities, clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.

About the Role

We are seeking experienced Bilingual Spanish/English Customer Service Representatives to join our team at blithequark. As a Customer Expert, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues to help improve our services
• Meet sales objectives as defined by the company

Essential Qualifications

• Bilingual in Spanish and English
• Minimum 6 months of customer service experience
• High school graduate or GED equivalent
• Ability to type 25 words per minute
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred Qualifications

• 6 months of call center experience
• 6 months of sales experience
• Superior negotiating skills
• Strong listening skills

What We Offer

At blithequark, we offer a range of benefits to our employees, including:

• Paid training to help you succeed in your role
• Competitive wages and full benefits (medical, dental, vision, 401k, and more)
• Paid time off to relax and recharge
• Employee wellness and engagement programs to support your well-being

Work from Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success. With our comprehensive training programs and supportive work environment, you will have the chance to discover your potential and take your career to the next level.

Company Culture

At blithequark, we pride ourselves on our collaborative and engaging work environment. We believe in making people's lives simpler, faster, and safer, and we are inspired to deliver only the best in all that we do. Our team is passionate about what we do, and we are committed to supporting our communities, clients, and the environment.

Compensation and Perks

We offer competitive compensation and a range of perks and benefits to our employees. From paid training to employee wellness programs, we are committed to supporting your well-being and helping you succeed in your role.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Bilingual Spanish/English Customer Service Representative, you will have the chance to work with a global company, interact with people from all walks of life, and develop your skills and career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team!