Experienced Customer Service Representative – Remote Call Center Opportunity with blithequark

Introduction to blithequark

Imagine working for a company that values its employees and offers a family-oriented work environment, whether you prefer working from the comfort of your home or in a modern office setting. blithequark is a leading provider of answering services, call center, and contact center services, and we are seeking talented and enthusiastic customer service representatives to join our team. With over 40 years of experience in the industry, we have established ourselves as a trusted partner for businesses across the country, providing exceptional customer service and support to their clients.

About the Role

We are looking for highly skilled and motivated customer service representatives to work in our remote call center, providing top-notch service to our clients' customers. As a customer service representative with blithequark, you will be the first point of contact for clients, answering inbound calls, recording and relaying messages, and addressing customer inquiries and concerns. If you are a people person, enjoy variety, and are passionate about delivering exceptional customer service, we want to hear from you!

Key Responsibilities:

• Answer inbound calls from clients' customers, providing timely and effective support and resolving issues in a professional and courteous manner
• Record and relay messages, ensuring accuracy and attention to detail
• Address customer inquiries and concerns, providing solutions and alternatives as needed
• Provide exceptional customer service, ensuring a positive experience for clients' customers
• Work effectively in a fast-paced environment, meeting productivity and quality standards
• Collaborate with team members to achieve business objectives and improve processes

Essential Qualifications:

To be successful in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to build rapport with clients' customers
• Strong problem-solving and analytical skills, with the ability to resolve issues efficiently and effectively
• Ability to work in a fast-paced environment, meeting productivity and quality standards
• High school diploma or equivalent required; post-secondary education an asset
• Previous customer service experience, preferably in a call center environment
• Ability to work remotely from your home in Georgia, with a dedicated workspace and reliable internet connection
• Availability to work a variety of shifts, including evenings and weekends

Preferred Qualifications:

While not essential, the following qualifications are preferred:

• Previous experience working in a remote call center environment
• Knowledge of call center software and technology
• Experience working in a team environment, with a focus on collaboration and teamwork
• Post-secondary education in a related field, such as business or communications

Skills and Competencies:

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Strong technical skills, with the ability to learn new software and systems

Career Growth Opportunities:

At blithequark, we are committed to the growth and development of our employees. As a customer service representative, you will have opportunities to learn new skills, take on new challenges, and advance your career. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Formal training programs, including customer service and call center skills
• Opportunities for advancement, including team lead and supervisory roles

Work Environment and Company Culture:

At blithequark, we pride ourselves on our family-oriented work environment and company culture. We believe in putting our employees first, providing a supportive and inclusive workplace that fosters growth and development. Some of the benefits of working with us include:

• Flexible scheduling and remote work options
• Competitive compensation and benefits package
• Opportunities for advancement and career growth
• A fun and dynamic work environment, with regular social events and activities

Compensation and Benefits:

We offer a competitive compensation and benefits package, including:

• Starting pay of $14.00 per hour, with opportunities for increase based on experience
• Medical and leave-time benefits, including 70% of monthly medical premiums paid by the company
• 3% company match IRA retirement plan
• 100% life insurance policy paid by the company
• Paid breaks and time off

How to Apply:

If you are interested in this exciting opportunity, please complete a telephone audition by calling 770-785-2524 and entering code 7. Instructions will be provided when you call, and a recording of your audition will be sent to our hiring manager for review. Please be prepared to provide your name, phone number, email, and availability, and to answer a series of questions to assess your communication skills and fit for the role.

Conclusion:

Thank you for considering this exciting opportunity to join the blithequark team as a customer service representative. We are a dynamic and growing company, committed to providing exceptional customer service and support to our clients. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we want to hear from you! Please complete the telephone audition and take the first step towards an exciting and rewarding career with blithequark.