Experienced Live Chat Representative – Customer Service and Sales Expert for Dynamic Growth Environment

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative live chat services. As a rapidly growing company, we are committed to excellence in every aspect of our operations. Our mission is to provide top-notch support to our site visitors, connecting them with our practice-based professionals who can address their needs and provide personalized solutions. We are now seeking an outstanding Live Chat Representative to join our team, someone who shares our passion for customer service and is eager to thrive in a fast-paced environment.

Job Overview

As a Live Chat Representative at blithequark, you will be the first point of contact for our site visitors, providing them with timely and accurate information, and guiding them through their journey with our company. Your primary objective will be to connect our site visitors with our practice-based professionals, ensuring a seamless and personalized experience. This role requires a unique blend of communication skills, attention to detail, and the ability to work in a dynamic environment.

Key Responsibilities

• Utilize our CRM tool to interact with prospective patients, scheduling them for in-clinic or virtual consultations and providing relevant information in accordance with approved scripts.
• Manage multiple live chat conversations in real-time, ensuring timely and professional responses to all site visitors.
• Follow our lead journey process, focusing on both quantity and quality of interactions, and collaborating with Leadership to achieve strategic sourcing and sales goals.
• Provide accurate information, including starting prices and other approved details, and qualify leads to ensure they are directed to the appropriate professionals.
• Assist with sales-related administrative tasks, ad hoc projects, and other duties as assigned, demonstrating your adaptability and commitment to the team.
• Collaborate with practice locations as needed, ensuring a cohesive and supportive environment that fosters growth and success.

Essential Qualifications and Skills

To excel in this role, you will need to possess a combination of skills and qualifications, including:

• At least 1 year of sales experience, preferably in inside sales and/or remote positions, with a proven track record of success.
• Experience using a CRM tool, such as Intercom or Salesforce, with the ability to learn and adapt to new systems.
• A typing speed of 60 words per minute, ensuring you can efficiently manage multiple live chat conversations.
• Proficiency in Microsoft Office and Google Suite, with excellent verbal and written communication skills.
• The ability to work independently and as part of a team, with strong organizational and multitasking skills, and a positive attitude.
• Availability to work from 5pm-1am ET / 3pm-10pm PT (or time zones in between), with flexibility to work on weekends (Saturday and/or Sunday).
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations, with a focus on continuous improvement and growth.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are highly desirable:

• Previous experience in a live chat or customer service environment, with a proven ability to provide exceptional support.
• Familiarity with sales strategies and techniques, with a strong understanding of the sales process and customer journey.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstances and priorities.
• A strong understanding of customer service principles, with a focus on empathy, active listening, and problem-solving.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Live Chat Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, sales, and CRM systems.
• Ongoing coaching and feedback, to support your continuous improvement and growth.
• Opportunities for career advancement, with a clear path for progression within the company.
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and fun.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate, driven, and committed to delivering exceptional results. As a Live Chat Representative, you will be part of a dynamic and supportive environment, with:

• A flexible and remote work arrangement, with the ability to work from anywhere and maintain a healthy work-life balance.
• A collaborative and open communication style, with regular team meetings and feedback sessions.
• A focus on employee well-being, with access to wellness programs, mental health support, and employee recognition initiatives.
• A commitment to diversity, equity, and inclusion, with a workplace that values and respects individual differences.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:

• A competitive salary, with opportunities for bonuses and incentives based on performance.
• A comprehensive benefits package, with access to health, dental, and vision insurance, as well as retirement savings plans.
• A flexible and generous paid time off policy, with holidays, vacation days, and sick leave.
• Access to professional development opportunities, with training, coaching, and education support.
• A fun and dynamic work environment, with regular team-building activities, social events, and celebrations.

Conclusion

If you are a motivated and customer-focused individual, with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Live Chat Representative at blithequark, you will be part of a dynamic and supportive team, with access to comprehensive training, career growth opportunities, and a competitive compensation package. Don't miss this chance to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career with blithequark!