Experienced Remote Live Chat Agent – Customer Support & Engagement with blithequark

Join the Team at blithequark: Where Customer Support Meets Innovation

blithequark is a dynamic and growing organization dedicated to delivering exceptional customer experiences and support. We're on the hunt for a talented and ambitious Remote Live Chat Agent to join our team! As a Live Chat Agent at blithequark, you'll be the face of our customer support, providing top-notch service and engagement to our clients' visitors via live chat software. If you're a self-starter with a passion for delivering outstanding customer experiences, a sense of humor, and a drive to succeed, we want to hear from you!

About blithequark: Our Mission & Culture

At blithequark, we're committed to fostering a culture of innovation, teamwork, and customer-centricity. Our team is comprised of diverse, energetic professionals who are passionate about delivering exceptional experiences. We're a company that values growth, learning, and community involvement. Our mission is to provide opportunities for individuals to gain the skills, knowledge, and resources they need to be self-reliant and thrive.

Key Responsibilities:

• Customer Support: Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Relationship Building: Create relationships with new customers to better understand and achieve their needs, promoting interest in client products and services.
• Issue Escalation: Evaluate customer interactions and elevate issues to Live Chat Manager when necessary, ensuring that complex problems are addressed efficiently.
• Communication: Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, showcasing strong written and verbal communication skills.
• Performance Standards: Consistently achieve established standards of the position, demonstrating a performance-driven mindset and a commitment to excellence.
• Administrative Support: Provide administrative support as needed, contributing to the smooth operation of our customer support team.

Requirements & Qualifications:

Essential Qualifications:

• Strong Work Ethic: A strong work ethic, with the ability to work well both independently and within a larger team-oriented environment.
• Communication Skills: Strong communication and interpersonal skills, including written and verbal, with the ability to compose professional emails.
• Technical Skills: Keyboarding and internet experience, with proficiency in using live chat software and other digital tools.
• Positive Attitude: An upbeat, positive attitude, and professional demeanor, with a passion for delivering exceptional customer experiences.
• Client-Facing Experience: Articulate and well-accustomed to a client-facing role, with experience in providing support and service to customers.

Preferred Qualifications:

• Customer Support Experience: Previous experience in customer support, preferably in a live chat or phone support environment.
• Process Improvement Mindset: A process improvement mindset, with the ability to identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Performance-Driven: A performance-driven individual with a strong focus on achieving results and meeting targets.

What We Offer:

Compensation & Benefits:

• Competitive Hourly Rate: $30.00 - $40.00/hour, depending on experience.
• Monthly Bonus: A monthly bonus based on performance, providing opportunities for additional earnings.
• Comprehensive Benefits Package: A comprehensive benefits package, including:
  • 401k Plan
  • Paid Holidays
  • Paid Time Off
  • Medical Insurance
  • Dental & Vision Insurance
  • Company Paid Life Insurance

Career Growth & Development:

• Room for Advancement: Plenty of room for upward career mobility, with opportunities for growth and professional development.
• Training & Support: Ongoing training and support to ensure success in your role, including access to resources and tools to enhance your skills.

Why Join blithequark?

At blithequark, we're committed to creating a work environment that's engaging, supportive, and fun. Here are just a few reasons why you might want to join our team:

• Diverse & Energetic Team: We're a team of diverse, energetic professionals who are passionate about delivering exceptional experiences.
• Innovative Culture: We're a company that values innovation, teamwork, and customer-centricity, providing a dynamic and supportive work environment.
• Growth Opportunities: We offer opportunities for growth and professional development, with a focus on helping our team members achieve their goals.

Available Shifts:

We have available shifts all days of the week, providing flexibility to accommodate your schedule.

How to Apply:

If you're excited about the opportunity to join our team as a Remote Live Chat Agent, we encourage you to apply! Please submit your application, including your resume and a cover letter, to be considered for this role.

We look forward to hearing from you and discussing how you can contribute to our team's success!