Experienced Full Stack Customer Care Representative – Hybrid Work Arrangement, Excellent Benefits, and Growth Opportunities with blithequark

Join the Team at blithequark: Delivering Exceptional Customer Experiences in the Energy Sector

blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy solutions to our customers. With a strong presence in 45 counties in Pennsylvania and 1 county in Maryland, we serve over 700,000 customers and take pride in being a responsive and engaging energy company. Our success is built on the strength of our 1,700+ employees who strive to exceed customer expectations and contribute to the well-being of the communities we serve.

About the Role: Customer Care Representative I

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative I. As the first point of contact for our customers, you will handle a variety of incoming customer phone calls, providing accurate information and solutions in a timely and professional manner. This role requires a proactive and solution-oriented approach, with the ability to work independently and adhere to a strict schedule.

Key Responsibilities:

• Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided.
• Demonstrate an understanding of policies and procedures to respond to customer calls, striving for a reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance knowledge and skills.
• Assist with floor training and/or shadowing opportunities when needed.
• Complete special assignments as needed in a timely manner.
• Maintain responsible time and attendance.
• Participate in mandatory and voluntary overtime as needed.

Requirements and Qualifications:

Essential Qualifications:

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a customer service environment.
• Intermediate proficiency in Microsoft Office Suite.
• High level capacity for multitasking independently and on a computer.
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills.

Preferred Qualifications:

• Experience with SAP CRM and ECC systems.
• Previous experience working for a utility company.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with blithequark policies/procedures.

What We Offer:

Competitive Compensation and Incentives:

As a Customer Care Representative, you will start at $19.00 an hour, with opportunities to earn additional incentives:

• Trainee incentive up to $500 after successful completion of training.
• $500 after 3 months of successful independent call-taking.
• Additional incentives up to $250 a month for achieving or exceeding all scorecard metrics.

Comprehensive Benefits Package:

We offer a comprehensive benefits package, including:

• Medical, prescription, dental, vision, and life insurance.
• Disability plans.
• 401(k) matched savings plan.
• Paid vacation.
• Company stock purchase program.
• Wellness programs.
• Tuition reimbursement.
• Paid parental leave.
• Paid volunteer time.
• Adoption assistance.

Career Growth and Development:

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have opportunities for:

• Annual performance reviews and merit increases.
• Promotion consideration after 2 years of service and demonstrated successful progression and performance.
• Career progression and opportunities to grow within the company.

Work Environment and Culture:

At blithequark, we strive to create a positive and supportive work environment that encourages collaboration, innovation, and growth. Our culture is built on:

• A commitment to customer satisfaction and excellence.
• A focus on employee development and growth.
• A collaborative and inclusive work environment.
• A strong sense of community and social responsibility.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

blithequark is an Equal Opportunity and Affirmative Action Employer. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with blithequark policies. As a federal contractor that engages in safety-sensitive work, blithequark cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.