Experienced Full-Time Customer Service Representative – Remote Call Center Operations with Excellent Communication and Problem-Solving Skills

Join the Team at blithequark: Delivering Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Full-Time Customer Service Representative. As a remote employee, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our members and providers through inbound calls, emails, and our computerized system. If you have a passion for delivering exceptional customer experiences, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark and Our Industry

blithequark is a leading provider of essential services, built on a foundation of great brands and employees with a passion for service. Our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. We operate in a diverse community where successful people work together to achieve common goals. By joining blithequark, you'll be part of a talented network of employees with a shared vision.

Job Summary

As a Customer Service Representative at blithequark, you will be the primary point of contact for our members and providers, handling inbound customer service inquiries and problems via telephone and email. You will use our computerized system to track calls, gather information, and troubleshoot issues, while providing a high level of customer service, courtesy, and professionalism. Your goal will be to identify, evaluate, and prioritize caller needs, questions, and concerns, and formulate plans of resolution to ensure customer satisfaction.

Key Responsibilities

• Customer Service Excellence: Identify, evaluate, and prioritize caller needs, questions, and concerns, and respond efficiently and effectively.
• Problem Analysis and Resolution: Perform problem analysis, problem determination, and recommended resolutions to callers, while maintaining and restoring customer satisfaction.
• Communication and Interpersonal Skills: Develop rapport with callers, adjust communication style as needed, and provide accurate information about blithequark programs and services.
• Computer Skills and Data Entry: Use computer tools to accurately process and document information, and maintain accurate records of calls and customer interactions.
• Collaboration and Teamwork: Partner with other teams as needed to resolve customer issues and escalate internal issues.
• Performance Metrics and Quality Standards: Meet or exceed established call center metrics, attendance standards, and quality levels.
• Proactive Education and Promotion: Proactively educate callers on program benefits and suggest/promote alternative products or services.

Essential Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Prior experience in a customer service-related field preferred.
• Communication Skills: Great communication skills, both written and verbal.
• Computer Skills: General working knowledge of Microsoft Word and Outlook, and computer keyboard proficiency and internet navigation skills required.
• Teamwork and Adaptability: Ability to work effectively with others in a team environment and thrive in a fast-growing, always-changing environment.

Preferred Qualifications

• Customer Service Experience: Previous experience in a call center or customer service environment.
• Technical Skills: Familiarity with customer relationship management (CRM) software and other customer service tools.
• Time Management and Organization: Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects.

What We Offer

At blithequark, we offer a dynamic and supportive work environment that values diversity, inclusion, and employee growth. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our compensation package includes:

• Competitive Salary: A competitive salary range for this role.
• Benefits: A comprehensive benefits package, including medical, dental, and vision coverage.
• Perks: Additional perks and benefits, such as paid time off, holidays, and employee discounts.
• Career Growth Opportunities: Opportunities for career advancement and professional growth within the company.
• Learning and Development: Access to training and development programs to help you enhance your skills and knowledge.

Our Culture and Work Environment

At blithequark, we pride ourselves on our diverse and inclusive work environment. We value teamwork, collaboration, and open communication, and strive to create a workplace where employees feel engaged, motivated, and empowered to succeed. Our remote work environment allows you to work from the comfort of your own home, while still being connected to our team and company culture.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and exploring how you can join our team at blithequark!