Experienced Full Stack Customer Sales and Service Representative – Delivering Exceptional Customer Experience with America's Fastest and Most Reliable Network

Join the Team at blithequark

blithequark is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

About the Role

We're looking for an experienced Customer Sales and Service Representative to join our team! As a key member of our customer-facing team, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network. You'll be the face of blithequark for our customers, providing top-notch service and support.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations.

Essential Qualifications

• High school diploma or equivalent required.
• 1-2 years of relevant experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training and development programs, including:

• Comprehensive onboarding program to get you up to speed on our products and services.
• Ongoing training and coaching to help you develop your sales and customer service skills.
• Opportunities for career advancement and professional growth.
• Access to online learning resources and training modules.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

• We're a remote-friendly company, with flexible work arrangements available.
• We offer a range of employee benefits, including competitive pay, comprehensive health insurance, and retirement savings plans.
• We're committed to diversity, equity, and inclusion, and strive to create a workplace that's inclusive and respectful of all employees.

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive salary and benefits package.
• Opportunities for bonuses and incentives.
• Comprehensive health insurance and wellness programs.
• Retirement savings plans and employee stock purchase plans.

How to Apply

If you're excited about the opportunity to join our team at blithequark, we encourage you to apply! Please submit your resume and cover letter, and we'll be in touch to discuss the next steps.

We're an equal opportunity employer, and we celebrate our employees' differences. We strive to create a workplace that's inclusive and respectful of all employees.