Inside Account Specialist - Reactivations

About the position Responsibilities • Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records. • Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth. • Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies. • Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience. • Manage the sales funnel to close opportunities and achieve reactivation goals. • Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities. • Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth. • Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership. • Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts. • Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Requirements • 1+ year account management or related experience • Previous experience with MS Word, Outlook, Excel, and PowerPoint. • High school diploma / GED Nice-to-haves • Bachelor's degree • Industry knowledge a plus. • Experience with business-to-business sales process. Benefits • Inclusive culture with associate-led Business Resource Groups. • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • and more perks and benefits. Apply tot his job Apply To this Job